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Complaint Details
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Initial Complaint
08/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On August 3, 2024 via the Shop app I purchased a 3 pack of ******************* When I got the confirmation email I immediately sent an email to customer service cancelling the order when I realized this product had ******* in it. The company mailed the item anyway on august 5th and sent me a link on how to request a refund. I attempted to go through the process of a refund today and the company will only give me store credit. My request to cancel the order was not honored and the company refuses to give me a refund.Initial Complaint
05/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Per Foria's 60 Day Return Policy, I have 58 days left to return the unopened, purchased items. I have emailed the company FIVE times for info on return address and any other info I may need. I have received NO response.
Business response
05/22/2024
Hi there,
We have been in contact with *****, and she has agreed to retract this dispute.
I've included details of our conversation with her that clarify our response time window. In our auto reply to all messages we receive, we let our customers know that it may take 1-3 business days to reply.
The customer has returned the products to us. We received the return on 5/20 and issued a refund of $261.49, which is her order total minus a $5 processing fee, and the cost of return shipping ($4.87).
Included with the return was a hand written note from the customer, thanking us and telling us that she would remove the dispute.
If you have questions or need other information to aid in the removal of this dispute, please feel free to reach out to me directly at ***************************************
Kindly,
LaurenInitial Complaint
11/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received a defective product on 11/2. The business acknowledged the defect and I requested a refund on 11/8, the business said they processed the refund and that I would receive it within 8 business days. After 8 business days I contacted them to let them know that I did not have any refund. They said they hoped I would get it soon and offered no additional help or troubleshooting. I do not believe that they processed the refund when they originally claimed to.Business response
11/22/2022
The requested refund has been issued and we believe that the matter has been resolved. We have also discussed the matter with our manufacturing partner as well as our payment processing partner to insure that these problems do not happen again. We appreciate your feedback and your business.Customer response
12/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.