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Find a Location

Scott's Cheap Flights Inc. has 1 locations, listed below.

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    Business ProfileforScott's Cheap Flights Inc.

    Discount Stores

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1942 Broadway Ste 314C, Boulder, CO 80302-5233
    BBB File Opened:
    6/28/2021
    Years in Business:
    8
    Business Started:
    5/10/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Scott Keyes, CEO
    Contact Information

    Principal

    • Mr. Scott Keyes, CEO

    Customer Contact

    • Mr. Scott Keyes, CEO

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/12/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    In May of 2023 on the sixth of that month I had forgotten to cancel my free trial from Scottscheapflights.com and therefore was charged $36 when I noticed the charge I then promptly cancelled it so as not to repeat the mistake. Thinking that was the end of it I put it out of my mind. Until December 30th of 2023 when I saw another charge from them for $24. I immediately sent them an email asking them why they charged me and they responded and said that back in may my free trial expired which started a monthly subscription. I told them that I canceled that subscription and if that were true then why didnt I get charged in the months between may and December? And I also asked them how did they get my new debit card information as the card I had in April/may of last year hadnt been active for quite a while. In which the replied that I had to have given it to them otherwise they wouldnt have it. That is absolutely not true as I have not had contact with them prior to to the initial email to inquire about the charge in December since May. I told them I wanted them to refund my money and delete my information as I was done with them. They contacted me several more times asking me for information stating they were going to refund my money and just gave me the run around lying to me and stalling. I contacted my bank to try to dispute the charge and that is currently pending. I informed them of this and told them that I would be reporting them to the better business bureau and was going to look into possible theft charges

    Customer Reviews

    6 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Laura N

    1 star

    10/08/2023

    Booked two flights First flight came to be $328 but as a mistake place the wrong credit card. The agent contacted me multiple times via email trying to confirm payment prior releasing my flight. I called them and explain them I had already booked a cheaper flight with them and no longer needed this one but I had called for the other one 12 hours, 24hours, 36 hours & 48 hours after and no confirmation. I have 4 emails also send to them requesting ituntil today I get a cancellation with no tries of the cheaper flight that was $138. This site is a scammade me waste time in waiting for their confirmation when I could have booked with another airline at the moment. Very dissatisfied resolution.

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

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