Business ProfileforVeron Builders, LLC

A few months after the completion of our guest bathroom remodel by Veron Builders (VB), we discovered 28 wall tiles around the shower/tub fractured. 9 of the wall tiles fractured on a horizontal line, 19 below the ceiling on the right and left walls. We live in a 29 year-old home that has not shown settling issues. The other 10 fractured wall tiles are on the back wall, where VB installed a new window and also a niche in the right wall.On February 14, 2024, contacted VB via email, asking them to review and respond. Without ever personally inspecting the damage, VB said: the issue with your tile is within the poor quality of the tile material and not due defaulting install. The tile was not purchased through Veron Builders or the ********************* So we do not hold any warranty on material purchased from outside vendors. The poor quality of the tile might have not been withstanding the pressure while cleaning.My wife informed VB she researched the tiles and manufacturer and could not find evidence of criticism for poor tile quality. We asked for VBs Insurance information to file a claim. *** Veron refused, saying, I was right. The insurance wont cover faulty products purchased by you guys.We asked a General Contractor (GC) for a second opinion. He inspected the damage and opened the wall behind the tiles. A seam runs horizontally, 19 from the ceiling where the cracking occurred. The same seam runs on the opposite wall. This GC believes poor construction caused the cracking, not cleaning or defective tile.We also believe it is poor construction. The same tilers had to demo and reinstall the wall tiles because the initial installation was so poorly done. Now their second install is showing defects. Therefore, we do not agree with VB about what caused 28 wall tiles to crack a few months after being reinstalled. We seek your assistance in resolving the fact we have an unusable shower/tub so that we can file a claim to get this properly repaired.