ComplaintsforKendally

• Initial Complaint

  06/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  These bras are a p.o.s. *********** won't contact me for returns because they're trying to wait until the return date range has passed so they don't have to give me my money back for this crappy product. The material is cheap, the pads are ***** white and show through the thin, flimsy fabric. There is no adjustment to the shoulder straps, so if you're sagging, your s.o.l. There is no lift, no good-looking cleavage, and no straightening of the back. If you're heavy set, forget about it. No size will look good on you. In fact, it will make you look worse. I put in my actual bra size and they sent me a 6XL, but Amazon says my size should have been a 2XL. I trust Amazon more on the size, because this bra was worse than not wearing one. It was uncomfortable, I sagged, the straps can't be fixed, so it feels big. It makes me feel and look worse than when I'm naked and that's saying a lot.These "last-minute 70% off" sales they have are b.s. They're always happening. I let it countdown to zero and then refreshed the page and it started back over.They want you to think that you're saving a c*** ton of money and getting a good deal. It's call sh--y advertising and it works, but it's a lie. This product doesn't even cost this much and it never will. They make you think that so you'll give in and buy their crappy product... and it works. I fell for it. Hook, line, and sinker. Don't fall for it like I did. All of their good reviews, are paid for. Notice, there isn't anything less than 5 stars and no one has a bad word to say about them. This is a red flag. They have to pay people to fake a review, because they know their product *****.

  Business response

  06/18/2024

  Customer ********************************* placed order *********** including LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras on May 21, 2024. The items were shipped out on June 4, 2024 by ***** You can track the order by this link: ******************************************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on June 8, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we would like to offer a 30% refund of the products cost or she/he could receive a full refund when she/he returned the item back to our warehouse, if the customer accepts this offer, please get back to us.
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  

  Customer response

  06/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, the business in question never sent me an email, nor have they given me an address or further information to send my items to. I will need a place of location to send the items and any additional information that I need to send them. If they do not give me a full refund as they have stated in their response, then I will not accept their response and will demand further investigation. 

  Sincerely,
  
  *******************************

• Initial Complaint

  06/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  I ordered three bras from this company on approximately 5/16/24. As of todays date, I still have not received my order. They keep telling me that it was sent and delivered but it was not delivered. I have been patient but feel as though I have been scammed. I would simply like to receive a refund.

  Business response

  06/11/2024

  Customer *************************** placed order *********** including ************** - LAST DAY SALE 80% OFF - Comfortable & Convenient Front Button Bra. The items were shipped out on May 15, 2024, by JS. You can track the order by this link: ******************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on June 8, 2024.
  We received the customer's email asking about the orders status. We have contacted the customer and provided him/her with the tracking information to support him/her if there are any issues with the products.
  Please kindly check the attached files for details of the delivery, our policy that stated clearly and our efforts to support the customer. Thank you!
  
  

  Customer response

  06/11/2024

   
  Complaint: 21826220
  
  I am rejecting this response because:

  Just this morning I received an email from the company stating they found that all though, the product was delivered, it was not delivered to my correct address. Again leading me to believe this is a scam. I simply want a refund because I do not have the products.
  
  Sincerely,
  
  ***************************

  Business response

  06/19/2024

  We did deliver the package on June 8, 2024 to the correct address, please see the status here: ******************************************************************
  
  In case he/she has not received it yet, we suggest that he/she ask any other individuals at the location if they might have received the package for him/her. Many times, a lost package was simply received and set aside by someone else and then forgotten.
  
  Or please contact the local carrier to get a confirmation of the package's shipping status. Then, please get back to us with the official correspondence from them so that we can check and help him/her with the next steps. The tracking number for you to verify is 9400136110322632645581. 

  Thank you!

  Customer response

  06/20/2024

   
  Complaint: 21826220
  
  I am rejecting this response because:
  After several emails back and forth with this company, each one contradicting the last, they first admit that the address delivered to was incorrect and finally try to offer me a discount to order from them again. This company took my money and after some research I found they have a history of doing this. I want a refund and to de done with them. 
  
  Sincerely,
  
  ***************************

  Business response

  07/02/2024

  Customer *************************** placed order *********** including LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras. The items were shipped out on June 5, 2024, by ***** You can track the order by this link: ***************************************************************************************************************************************
  According to the tracking number, the items were delivered successfully to the customer's address in good condition with size and color according to the order details on June 8, 2024.
  We received the customer's email asking about the orders status. We have contacted the customer and provided him/her with the tracking information to support him/her if there are any issues with the products.
  Please kindly check the attached files for details of the delivery, our policy that stated clearly and our efforts to support the customer. Thank you!
  
  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered 3 bras on 04/28/24 and received them the beginning of June 2024. The 3 bras were not the correct size (3XL-?) and they were excessively lumpy instead of smooth. Its as though they were randomly stuffed with scrape materials for the lining. I wrote the company and said: wrong size, poor quality (misrepresented) and they were all lumpy and unuseable. The company replied with, "send us a photo of the mailing label, a photo of the sizing label, and a photo of you wearing it showing the discrepany." I responded in less than 10 hours. And their reply came back immediately stating they were sorry, but this did not qualify for a return and a refund. I did not get what I was expecting at all. Its total garbage. No customer in their right mind would wear such a lumpy mess.

  Business response

  06/06/2024

  Customer ************************* placed order *********** including LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras on April 28, 2024. The items were shipped out on May 25, 2024 by ***** You can track the order by this link: **************************************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on May 28, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we have offered aa free gift, but unfortunately, we did not receive any responses from the customer. 
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  

  Customer response

  06/06/2024

   
  Complaint: 21807563
  
  I am rejecting this response because: the items WERE NOT delivered in good shape. In fact, its unwearable and unacceptable. There are random lumps inside the material which makes for not only not a smooth look, but distracting, as if the company stuffed the interior liner with something that was randomly cut in strange shapes and lumps. So no, it is NOT an acceptable product. No less, I do not wear the size 3XL for my bra size. I'm normally a ***** D or DD. This bra is not that size. I'm not sure what size, but I am a 5' woman, who weighs less than 140 lbs......so 3XL has never been a size remotely close to what I wear. Trying it on, it seemed totally unsupportive bc it was TOO BIG.

  
  
  Sincerely,
  
  *************************

  Business response

  06/25/2024

  We sincerely apologize that the product did not meet the customers expectations.
  However, upon careful consideration, we see that we did send the customer the correct items in good condition. According to our policy, we allow for all merchandise to be returned up to 15 days after the arrival date, in like-new condition if the product is wrong or damage.
  To compensate him/her for this inconvenience, we would like to give the customer a free gift as our highest and final offer. If the customer wants to receive a 100% refund, please contact our customer support team at ********************* to receive our return address.
  We hope for his/her kind understanding and empathy in this case. 
  Do not hesitate to contact us if you need further assistance.
  
  

  Customer response

  06/28/2024

   
  Complaint: 21807563
  
  I am rejecting this response because: the merchandise was not sized correctly and more importantly: the "cotton stuffing or liner in the bra" was piled up in lumps and bumps,

  making it unwearable. It could NOT be smoothed out. So the appearance would be extremely lumpy b****** under a shirt. This is NOT wearable.
  
  Sincerely,
  
  *************************

  Business response

  07/10/2024

  We are following our guarantee and policy, and we try hard to find the best solution for both. On our website, we provided the size chart, Term of Service, Return & Refund Policy, Shipping, Privacy Policy. The customer's valid billing information was provided at the time of the purchase, all of which prove he/she willingly engaged in the terms and conditions of the online contract with us for this transaction. According to our policy, we will accept the return on products shipped out by us and if the item is faulty due to an error on our end. And we did send the customer the correct item, therefore a free gift as our highest and final offer. If the customer wants to receive a 100% refund, please contact our customer support team at ********************* to receive our return address.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2 April 2024, I purchased two bras for $32.66 (including tax) through PayPal from a website on ********* The receipt from PayPal indicated the payment went to ******************* *****************. I made a quick purchase because the site advertised there was a sale which was ending that day. I filled out the order form indicating my bra size. When I received the package, the bras that were sent didnt fit, and they did not have the proper bra size but instead, the tag said XL on both items. I contacted the company via email according to PayPal instructions and was advised by an individual using email address ********************************** aka **** Support, to review their policy at ***********************************. Additionally the email indicated the return policy only applies to damaged items (not because the item did not fit) and the package will be returned to the warehouse in **** and would cost me $20-$30. All I want is to get my money back. I will gladly return the product given an address and postage paid envelope or box. I am forwarding images of the bras with the size tag on them (which did not specifically indicate my exact bra size as ordered-40D). I am also sending an image of the package label.

  Business response

  05/22/2024

  Customer ******************************** placed order *********** including ************** - LAST DAY SALE 80% OFF - Comfortable & Convenient Front Button Bra on April 2, 2024. The items were shipped out on April 30, 2024 by ***** You can track the order by this link: **************************************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on May 1, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. We have also sent the customer our instruction to return an item, in accordance with our return policy. However, after examining the information, we discovered that all the items were delivered in good condition in terms of size and color and that there were no damages to the items, which did not comply with our terms of the return policy. As a result, we have offered a 50% refund of the products cost or she/he could receive a full refund when she/he returned the item back to our warehouse, but unfortunately, we did not receive any responses from the customer. 
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  
  

  Customer response

  05/22/2024

   
  Complaint: 21738368
  
  I am rejecting this response because:
  I did not receive a postage paid return envelope or address for return of the product that I cannot do anything with. You did not mention a 50% refund which is not pay back for my items ordered. All I want is to return the items and get my money back. 
  
  Sincerely,
  
  *****************************

  Business response

  05/30/2024

  We sincerely apologize that the product did not meet the customers expectations.
  However, upon careful consideration, we see that we did send the customer the correct items in good condition. According to our policy, we allow for all merchandise to be returned up to 15 days after the arrival date, in like-new condition if the product is wrong or damage. 
  To compensate him/her for this inconvenience, we offered a 50% refund as see in our conversation with the customer, however, the customner did not reply to us. In case they want to receive a 100% refund, please contact our customer support team art *********************.
  We hope for his/her kind understanding and empathy in this case. 
  Do not hesitate to contact us if you need further assistance.
  
  

  Customer response

  06/02/2024

   
  Complaint: 21738368
  
  I am rejecting this response because:
  I responded through the BBB process and I am requesting a postage paid envelope for return in addition to the 100% refund. 
  
  Sincerely,
  
  *****************************

  Business response

  06/12/2024

  We are following our guarantee and policy, and we try hard to find the best solution for both. And we support the customer all we can now.
  On our website, we provide the Return & Refund Policy.
  His/her valid billing information was provided at the time of the purchase, all of which prove he/she willingly engaged in the terms and conditions of the online contract with us for this transaction. According to our policy, we will accept the return on products shipped out by us and if the item is faulty due to an error on our end. His/her case does not belong to the wrong or damaged item, and we did send him/her the correct size as the order. And 50% is the final offer for his/her claim. If she/he do not accept this offer, we will reject his/her request as per our policy. 

  Please kindly check the attached files for proof of our communication to support the customer with all of our efforts. Thank you! 

   

• Initial Complaint

  05/05/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The Kendally bra product is incorrectly made to size.Based in their published size chart I ordered a size XL. The band was fine, but the bra cup was a joke. This was supposed to fit a C cup but it was barely deep enough for a small B cup.Kdndallys designers really need to create a produce that actually works on an XL shaped woman.The photos shown in my complaint include the XL Kendally bra in beige compared over a Jocky brand bra (in black). The Jocky bra fits a C-cup. The Kendally bra is an embarrassing mess.

• Initial Complaint

  05/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  This company is fraudulent!!! They never delivered the merchandise to my address. I live in ** and the tracking site says it was delivered to **. DO NOT ORDER from this site. It is a complete SCAM. They should be stopped and punished because they are STEALING!!!

  Business response

  05/09/2024

  Customer ********************* placed order *********** including LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras. The items were shipped out on April 26, 2024, by ***** You can track the order by this link: **************************************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on April 29, 2024.
  We received the customer's email on April 9, 2024, asking about the orders status. We have contacted the customer and provided him/her with the tracking information to support him/her if there are any issues with the products.
  Please kindly check the attached files for details of the delivery, our policy that stated clearly and our efforts to support the customer. Thank you!
  
  

  Customer response

  05/09/2024

   
  Complaint: 21665775
  
  I am rejecting this response because:

  According to the email sent by Kendally on Monday, they shipped my merch to the wrong state/address and will refund me. 

  So them stating I received it is a lie. And I honestly don't believe they will refund me.

  This company is scamming and I will never order from them or any other business that advertises on social again.
  
  Sincerely,
  
  *********************

  Business response

  05/15/2024

  As discussed, we refunded 100% of the order value to the the customer due to our mistake. Please kindly check the attached files to see our efforts to support the customer. Thank you!
  
  

  Customer response

  05/22/2024

  A refund was credited

• Initial Complaint

  04/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On April 2 2024, I bought 2 bras that were shown on the web site and videos as being supportive and of good quality. The bras arrived on April 17, 2024. They are horrible in quality, sewn incorrectly, and do not support or lift anything as was shown to do in their video. Tried to get a refund and the only response I got was it would cost too much to send them back. Horrible company, with a horrible product.

  Business response

  05/03/2024

  Customer ************************* placed order *********** including LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras on April 2, 2024. The items were shipped out on April 9, 2024, by JS. You can track the order by this link: **********************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on April 19, 2024.
  According to our policy, the return/refund policy applies for wrong/damaged/defective items only. Customers are required to provide us photos that clearly show the defective/different/wrong item so we can assess and issue the best solution. 
  The proofs should include:
  1. The full package (with the shipping label).
  2. The products ( with the front side, backside, and inside)
  3. The damaged/manufacturing problems area (if any).
  4. The size tag.
  Please kindly note that the valid processing time is 15 days from the arrival date.
  We received the customer's email asking to return the items. However, without sufficient evidence, it would be hard for us to take any further action.
  Please kindly check the attached files for proof of delivery and our communication to support the customer with all of our efforts. Thank you! 
  
  

• Initial Complaint

  04/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Ordered product of two bras total with shipping came to $32.69 try contacting the company by their phone number which is ************ and it says that nobody's answering the phone right now I messaged the company this is oh we will give you the shipping information with this so many within it's 5 to 10 days if you don't receive it contact them I did supposedly I got the shipping information the same day it was supposed to be received at my house it shows that package was delivered I didn't find a package now they're stating I will give you credit of 20% off if you reorder the product I that I shouldn't have to buy another two bras to get 20% off extra that when I paid already and didn't get the product but they said since it was delivered even though I didn't get it that they're not responsible to me that's not right. And for how many times I tried contacting them then nobody answers the phone and then when I finally get information it's not fair I wouldn't want to do business with these people ever again.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order on 8/28/23. I received an email **nfirmation of my order and payment. I received an email ** firming it was shipped 9/1/23. It said it will arrive in 7-10 business days. I checked the tracking and saw it was **ming from ***** and it probably wouldn't be that fast. I checked again later and it shows it didn't arrive at their shipping facility until 9/26/23. I forgot about checking on it again due to some medical issues and came across the emails and I realized the order never came. I checked tracking again and it shows delivered 10/3. It was not delivered to me so it either wasn't delivered or it was delivered to the wrong address.

  Business response

  04/15/2024

  Customer *************************** placed order ***********  including LAST DAY SALE 70% - Comfy Corset Bra Front Cross Side Buckle Lace Bras. The items were shipped out on August 31, 2023, by YunExpress. You can track the order by this link: *************************************************************
  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on October 3, 2023.
  Please kindly check the attached files for details of the delivery, our policy that stated clearly and our efforts to support the customer. Thank you!
  
  

  Customer response

  04/15/2024

   
  Complaint: 21559704
  
  I am rejecting this response because:

  As I stated in my complaint, I already reviewed the tracking information their site provides. The items were not received in the time frame their email communication provided. After checking their tracking and when it says it was delivered, I stated it was not received. I tried contacting them through their website about replacing or refunding the order. No one has contacted me. 
  
  Sincerely,
  
  ***************************

  Business response

  04/23/2024

  According to the tracking number, the items were delivered successfully in good condition with size and color according to the order details on October 3, 2023. In case he/she hasn't received it at this point, please contact the local carrier to get a confirmation on the package's shipping status.
  Please kindly check the attached files for details of the delivery, our policy that stated clearly and our efforts to support the customer. Thank you!

• Initial Complaint

  04/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  did not receive product

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩