ComplaintsforSkivy's, LLC

• Initial Complaint

  10/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I am at my wits end. I ordered a skivyy dress and it was great. based on that I ordered another one, a shorter dress. it arrived and was too small. I immedialy went on their website and did an exchange--I got a mailing **** and mailed it back. I cannot reach anyone I have emailed daily for several weeks, tried messaging on ********* sent snail mail--I HAVE NEVER RECEIVED MY EXCHANGE< I PAID FOR A DRESS WHICH NEVER CAME. NO WAY TO REACH ANYONE I HAVE TRIED

  Business response

  10/23/2023

  This customer was contacted immediately and repeatedly by our customer service team, and unfortunately the emails all bounced back. We resorted to calling and texting the customer. We let them know about the bounced emails and texted them the 'bounce' notifications. They had already received their exchange at that point as well. They let us know they would contact the BBB to remove the complaint but it doesn't appear that has happened. We also refunded their return when they determined the exchange wasn't just right, and we did this without having received their returned item yet, but with the goodwill faith that they would return it. We are very happy that they were happy with their first order, and concerned about the bounced email responses but unfortunately we can't control that. It was also great to talk with the customer directly over the phone! 

  Business response

  10/23/2023

  Attached are images to follow our response. Thank you

  Customer response

  10/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  PS: you never texted me. I emailed you every day for weeks

• Initial Complaint

  06/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This is the worst consumer experience Ive ever had. I return the Skivys Goddess dress literally moments after I received it because it was too large. I put it right back in the bag tags on and weeks later I heard nothing about the return. I made a claim with a Instagram, which is where I bought the dress. I finally get an email from Skivys which was extremely suspect they attached two pictures of a dress with a thread pull and a stain trying to say it was my damaged dress. They obviously photographed some other dress so that they dont have to return my money. First of all the color of my dress was three times darker than the dress they showed (it was totally faded and had clearly had been put in a wahser. Didnt even look like the same fabric!! I asked them to prove that it was the dress that I returned, and I received no response. I am absolutely flabbergasted and disgusted. These people are true criminals not to give me back my $91 for a dress that I own for 30 seconds and returned in perfect condition. I have written this on ******** comments as well. I would really like some assistance in getting my refund.

  Customer response

  07/10/2023

  Yes, the issue has been resolved and I received a refund. You can close the issue.
  

  
  

• Initial Complaint

  01/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  October 13, 2022 I purchased a garment from *****'s Femme through Instagram.Upon receipt of the garment, it was too long. I followed the process outlined on Instagram to contact the seller, *****'s return the product.I never received a response. I wrote again. I did not receive a response and then followed up today. Today I was told that there was a 30 day window- when I provided all of the screen shots of my attempts to contact the brand within the 30- days each time I was rebuffed with a new excuse. It is infuriating. They responded after 33 days and then tell me there is only a 30 day window for returns? I would like a refund. I have their product, in NEW condition, and am happy to return it with a prepaid postage label to do so.Arguing with a customer who tried many avenues to return a product that does not fit within the allotted times only to be ignored, rebuffed and argued with is not going to make a successful business. I will NEVER do business with this brand again. I want a refund.

  Business response

  01/09/2023

  This customer reached out to our **************** email on Nov 28th requesting to return an item. 
  On Nov 29th our **************** Team responded with her Order # needed for her return and directed her to our Returns platform to take care of the return, including a direct link to the Returns platform. The customer never went through our Return process and never returned their item. 
  On January 5th, the customer emailed that they had been in touch with their bank and the BBB since they had incorrectly believed they had not heard back from our Team. Our **************** Team responded with a link to our previous response on Nov 29th, and stated that the customer had not yet gone through the Returns process and returned their item. 
  On January 6th, our **************** Team issued the customer a manually ordered return label since the customer had not gone through our Returns platform to do this already, had still not returned the item, and was still saying they needed to return the item. This is not our standard process, we have everything automated through our Returns platform so we do not need to manually input each return/exchange. Again, the customer was directed to our Returns platform and sent a direct link on Nov 29th, but the customer did not go through the Returns process or send back their item. 
  On January 6th, our **************** Team let me (***********************/owner/founder) know that the customer had not gone through our Returns yet, but had escalated the issue to the BBB. I personally emailed back, issued a manual refund even though the item had not yet been returned, and asked if there was any other way I could help. I will await the customer's response and will personally help walk her through our Returns process if needed. At this point, we will take this return as a loss as we do not assume the customer will return the item. We would rather keep our customers happy, even at a loss ourselves. 
  
  I've attached the correspondence referenced above. Please let me know if there's any other information you need from me or our **************** Team. We take unhappy customers very seriously, and typically try to bend over backwards to assist our customers with their needs. Our Returns/Exchange platform is automated and very easy to use, which helps immensely with keeping our customers returns/exchanges fast and easy. It's unfortunate that this customer didn't go through our requested process, but ultimately I'm happy we were able to refund them anyway, even at a loss to our business. Our customers are what make our business so special and successful! 
  
  All my best,
  **************

  Business response

  01/11/2023

  I also wanted to share images of our resolution with the customer via email, and proof of the Refund (attached). We are not sure why the customer still does not acknowledge our response to them on Nov 29th, but we are happy that this issue has been resolved. 
  
  Please let me know if you need anything else from us!
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩