Business ProfileforWearbands

On July 6, 2023 I ordered a Wearbands exercise systems for the amount of $101.96. After a week passed my husband and I made attempts to contact the company but got no response. It was not until Saturday July 15, 2023 after stating we would contact our financial institution and law enforcement that we received a response from owner *******************************. He told us that there had been a glitch in their system and orders were marked as completed when in fact they were not. He said that our order would go out first thing the following week. However, on Wednesday of the following week we still had not received a status or shipment tracking information. After contacting ********************** again on that Wednesday July 19, 2023, he stated they were working to complete those orders, and ours should be completed the following day. We stated to him that we would allow until 7PM EST the next day but after that we would take our next steps. ********************** suggested that he could cancel the order and issue a refund and we would get confirmation of the refund momentarily. We received notice of the order being canceled and that a refund would be issued, however as of today, Thursday July 20, 2023 we have still not received the refund of payment.