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            Business ProfilePeleton Technology LLC

            Sporting Goods Wholesale

            Contact Information

            265 Hopi Pl

            Boulder, CO 80303

            (970) 279-3523

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            21 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            265 Hopi Pl, Boulder, CO 80303
            BBB File Opened:
            11/13/2015
            Years in Business:
            10
            Business Started:
            9/2/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Kuang Yi Chen
            Contact Information

            Customer Contact

            • Mr. Kuang Yi Chen
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            21 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/22/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            In 2020 we purchased a Peleton Bike and a $44/mo subscription. In 2022, we purchased a second bike for a secondary residence. Without telling us, Peleton opened a "second" account under the same email address and started charging us $46.50, in addition to the original $44/month. Regrettably we only caught this double charge two years later. I called Peleton and they said they opened a second account so we could "use the two bikes at once," which we were not doing, and we never would have agreed to. They would only refund 3 months (out of 24 double-charges) and gave us a 3 months credit going forward. We would like a full credit for the 24 months as this was really deceptive. When they brought the bike to the secondary residence, all they said was, go ahead and sign in, and we did so using the existing account. We were never told that this would double our fees.
            Read 20 More Complaints

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ryan B

            07/15/2024

            I tried to close my bike rental with Peleton. I used their online process. The last screen says that a Peleton rep will contact you soon to close out your rental. I continued to be charged for the rental the next month. I logged in again and my account was reactivated. I used their process again and was charged again! I then called my credit card company and disputed the charge, which AMEX immediately refunded and cut the Peleton charge off. I have now been receiving emails from Peleton saying they will deactive my service if I dont pay them! So long story short, their rental program is a scam. Do not use it.
            Read 6 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

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            BBB Reports On

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