ComplaintsforBig Home Tax LLC

• Initial Complaint

  07/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased Turbotax 2023 and when I went to install there were several error codes and therefore would never completely load so I could access. I checked everything, including uninstall and reinstall and they did provide another key, however I still got the same errors that I provided screen shots of. Requested refund several times and no response at all! Now I have to go purchase elsewhere, delaying filing even further.

• Initial Complaint

  06/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased TurboTax products -- for 2022 and 2023 tax years -- from this company in 2023 and 2024. The download for 2023 worked, as did the activation code I was sent, and I was able to file my taxes. This year, I downloaded the 2023 software but the activation code was a dud. Further, I need to amend my 2022 return and when I tried to open the program, the code from last year no longer worked. So I had purchased software for 2022 and 2023 tax years that were unusable. I contacted the company about the latter problem; I hadn't realized at that point that the new activation code was no good. They responded that the product warranty was only one year so they could do nothing. I replied that this wasn't a warranty issue. I had purchased the activation code from them and I was entitled to have access to the software for as long as the software was supported by the manufacturer. I never got a reply. Nor did I get one when I wrote again about the 2023 tax year (the new purchase) activation code not working. It seems obvious to me that there is a scam with this company pirating activation codes. When a code works, like the first one I bought last year for 2022 tax year, it is likely just luck. I lost the $115.98 that I paid this company for the software and I had to pay about $100 to buy two new activation codes.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased TurboTax and download went great but I'm unable to e-file any return.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased turbotax deluxe with state from their website. When I try to download it, I receive a warning that the site has been blacklisted due to multiple viruses. I tried multiple browsers and each say the same. I left a message but not one responded.

• Initial Complaint

  04/14/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased TurboTax Deluxe state and federal from Big Home Tax on 4/9/24. I downloaded and attempted to use the provided activation key, only to receive an error code- not valid.I reached out to company seeking refund after discovering many complaints about invalid activation codes, company sending new codes which did activate, but then not being able to use the free efiles included. This made me feel as if it was a scam. Company has a return policy of ********************************************** new activation code as long as not activated. I let him know I chose to receive a refund. Seller stopped responding after saying they would refund. Refund has not been received 3 hours later and no response to messages.The site is *********************************** and refund policy is here ***********************************returns-policy/

• Initial Complaint

  04/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I Purchased H&R Block (TaxCut) on March 1st 2024 for $45.99. In the advertisement is said that it comes with 5 free e-files of federal returns. A week after I purchased and installed the software, I wanted to install it on my desktop and the link for downloading was not working anymore. I could not find a place to download it free from the Internet (and I searched a lot). Then, when I prepared my return and wanted to e-file it, it told me that the activation code has reached it's limit and I can't use it for a free filing. That was my first attempt to use the free filing this year, so I know I haven't exhausted the 5 free filings. There was an option to pay about $10 and file it online, which I did. I have tried numerous times to reach them, left messages, tried chat (it says they are accessible 24/7 and the site says they are selling 100% genuine software). I found out that there are many complains like mine, especially about non-functioning access codes. I don't understand how they can operate selling software, which does not perform as advertised or not fulfilling their obligations from the advertisement. Order #*****.

• Initial Complaint

  03/29/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 11/10/23 I purchased an HR Block Deluxe+State tax program for 2023. The program comes with an activation code to allow the efile of 5 Federal returns. I efiled one today and went to efile another and got a message that the activation code had reached it limit. I used once and did not give this code to anyone. I called HR Block today 3/29 and was told the activation code had been used six times. I want a refund for the price paid since now I have to pay 9.95 for each return I need to file.

• Initial Complaint

  03/24/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought turbo tax from this website: **********************************. When i received the link, it was infected and wouldn't open. Late i researched the company and found out it is a scam and the are not affiliated with any turbo tax distribution center. I cant even contact the company to get my money back. IO believe they are a scam outfit and should be discredited and not be able to operate in the US or anywhere.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 3/1/24 I purchased an HR Block Deluxe tax program for 2023. The program is supposed to come with an activation code to efile 5 Federal returns. I efiled one and went to efile another last night and got a message that the activation code had been used to file 4 other returns. I only filed one and did not give this code to anyone. I called HR Block today 3/18 and was told the activation code I was given was under a completely different name; not mine. I paid $24.99 for this program. I want an activation code so I can file four more returns, that is what I paid for and that is what you say comes with the program I purchased.

  Customer response

  03/19/2024

  The situation has been resolved. I messaged the company as well and they replied. They provided a code that was not fraudulent. This complaint is complete.

  Thank you

• Initial Complaint

  01/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received invalid code to download turbotax. Vendor access my PayPal account when I paid using my credit card. I do not know how they got access to my PayPal account which I have not use for years. I am disputing the charges at PayPal and credit card. Which they now disputing my dispute. I have confirmed with turbotax that the code they sent was invalid

  Business response

  01/08/2024

  We tried to contact you via email and phone but did not receive a response from you.We would like to apologize and send you a new license.However, because we were unable to contact you, we refunded your money.

  Once again very sorry for your bad experience.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩