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ComplaintsforPhoneUnlocks
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I put a SIM card in my daughters phone but her phone isnt unlocked. I found a company online phoneunlocks.com it said ***** to unlock and its instant. Less than 5 mins. Part way through a phone check with the company it says I need to pay another 56$. Nowhere did it give this information on the main screen. But I decided to do it. For over 15 hours it has said 4 days and 4 hours left and its at 0% complete. I contacted the company for a refund 3 times and they deny me saying its in their refund policy that once its been started that there is no refund. Actually their refund policy says once its complete. And my phone is no where near finished. Its still at 0%Customer response
01/24/2024
This is their note from this morning saying. We cant unlock your phone and we have given you a refund of ****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.