ComplaintsforSan Sandro OO LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have already filed a complaint about the gift card compant, Incomm which did not help solve this problem. I contacted them about 8 pm (central time) on April 8 2024. They have denied my claim.I bought a securespend prepaid mastercard for $120 on April 5 2024 from ******* On April 8 2024 about 6:15 pm (central time) I tried to use the gift card to purchase lottery tickets in the ******************** and later (about 7:30 pm) in a store ( ********* near my hotel. As far as I can tell neither transaction went through (I ended up using cash in both cases). When I got back to my hotel I checked the card balance and it was zero ( about 8 pm April 8, 2024). The full amount ($120) was listed as a purchase to: SAN SANDRO OO LLC. ***************************************************************** I have no idea who/what this company is. There is no contact info associated with San Sandro online but this company, cremcl, *********************************** has the same address. I tried several times to contact ************ and *********************************** but no one answers the phone, nor replies to the phone or email messages I ******* questions: 1. is there an actual time stamp when the gift card was used at *** Sandro on April 8 2024?2. Is there a vendor/store/website etc. from which the card was used? 3. Is San Sandro associated with either ******** or PA lottery (The vendor in the ******************** that manages the lottery machine and told me: "Transactions on our machine would be codified as "PALOTV PARADIES PLEASA PHILADELPHI PA")I am very disappointed with the apparent ease with which a gift card can be scammed. I am also very disappointed in not being able to find out how I was scammed. Any information would be appreciated.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1850 29th St Unit 1004
Boulder, CO 80301-1064
Business hours
Today,7:00 AM - 7:00 PM
MMonday | 7:00 AM - 7:00 PM |
---|---|
TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | 10:00 AM - 5:00 PM |
SuSunday | 12:00 PM - 4:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.