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Find a Location

River Ridge Rentals LLC has 1 locations, listed below.

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    Business ProfileforRiver Ridge Rentals LLC

    Vacation Rentals
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 7/2/2012

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    233 S. Ridge St. Unit A, Breckenridge, CO 80424
    BBB File Opened:
    5/29/2007
    Years in Business:
    20
    Business Started:
    6/1/2004
    Business Started Locally:
    6/1/2004
    Business Incorporated:
    8/18/2004
    Accredited Since:
    7/2/2012
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:30 AM - 5:30 PM
    T:
    8:30 AM - 5:30 PM
    W:
    8:30 AM - 5:30 PM
    Th:
    8:30 AM - 5:30 PM
    F:
    8:30 AM - 5:30 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Chuck Macias, Owner
    • Ms. Alys Macias, Owner/Member
    • Ms. Ashley Kubiszyn, CEO
    Contact Information

    Principal

    • Mr. Chuck Macias, Owner
    • Ms. Ashley Kubiszyn, CEO

    Customer Contact

    • Ms. Alys Macias, Owner/Member
    • Ms. Ashley Kubiszyn, CEO
    Additional Contact Information

    Fax Numbers

    • (970) 547-9976
      Primary Fax

    Email Addresses

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brian S

    1 star

    02/17/2024

    These are not good people. They charged me a $500 fine at 10:45 AM because my car service was late and my family stayed in the garage during a snowstorm while waiting for our driver to show up. I called and explained the situation and they didnt care. They said it was because the maids couldnt clean even though my bags were packed and in the garage while the maids had been cleaning inside since 10 AM. Terrible company, terrible people.

    River Ridge Rentals LLC Response

    02/20/2024

    We are truly sorry to hear about your disappointment with the checkout process and the subsequent charge applied due to your late departure from our property. At River Ridge Rentals, we are committed to offering an exceptional experience to all our guests. The checkout time is established to ensure that we have sufficient time to prepare the property for our next guests. On the day of your departure, our housekeeping team and inspector reported that members of your group still remained in the ******* minutes after checkout time which necessitated the late checkout fee as per our rental agreement. This policy is in place to cover the additional costs associated with delaying housekeeping services and the impact on incoming guests.We understand that delays can happen, and we strive to be as accommodating as possible within the constraints of our operations. Upon learning of your situation, we offered alternatives to assist you while you waited for your transportation. Our goal was to help mitigate any inconvenience and provide support during your wait.We value the feedback of all our guests and take every opportunity to review our processes to ensure clarity and fairness in our policies. It is our sincere hope that this explanation provides a better understanding of the circumstances that led to the application of the late checkout fee. At River Ridge Rentals, we remain dedicated to upholding the highest standards of hospitality and service for every guest while ensuring the policies that protect the integrity of the guest experience and our operations are respected.

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