ComplaintsforBedrock Landscaping Materials
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Complaint Details
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Initial Complaint
05/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased 16 yards of dirt for our raises planters about 2 weeks ago. Once we moved the dirt into our planters we realized that we were short dirt, and not a little. We did the math for our 3 planters and ordered extra just in case, we were not even able to fill our 3rd planter at all. By our math we were shorted 6 yards of dirt. We called down to bedrock and a gentleman told us he has to take this up with his manager and they would Call us on Monday no call. So my husband went down there to talk to them he said the manager will call us and my husband gave him the measurements of our planters for them to check our math. Well no call again so my husband went back down there he said he would need to come out and look at the pile that was delivered and our planters he was supposed to come out this past Tuesday between 5-6 pm no call and no show. In essence they have stolen from us and not given us the full amount of material we have paid for, I am understanding in accidents are made, however we have tried working with them to resolve the matter and we are just being jerked around and not taken seriousBusiness response
05/06/2022
We have resolved this issue and sent More soil to the customer at no charge.Customer response
05/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.