ComplaintsforThe Feed
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I recived emails from The Feed for a while now. Ive gone through the Unsubcribing system literally 52 times. Ive sent a few emails expressing my displeasure with the system to the support staff, and I was assured that I was manually removed from the emailing list. That was around june 1-2 2024. Im still getting emails 25 days later. What is the point of an unsubscribe button if it doesnt work, and whats the point of a support staff if they dont help you, and lie to you.Initial Complaint
06/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On June 17th, I put in an order of athlete nutrition and was charged $94.17. After a week, I noticed I hadn't received the order that I was supposed to get in 5 days. I checked the status and noticed it hadn't shipped yet so I contacted the company on June 25th to find out what happened the order and what the status was. I got no response. There was also a phone number where I could "text" to find out the status, so I sent a text message on June 25th and got no response. I sent another email and text on June 26th in the morning but still have not received a response.Initial Complaint
06/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with The Feed, paid and awaited shipping. After weeks of not getting any shipping confirmation, I attempted to reach out to customer support. The online chat is not working, the phone number says to text or email, and no text or email response has been received. Tried to email again and still no response. Still getting marketing emails and social media advertisements but nothing from customer service.Initial Complaint
06/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On January 4th and April 23rd I received $15 store credits each, that were earned through a Strava promotion. These credits last for 60 days, so I placed an order to use $30 of credit. I placed an order on May 23, 2024 for Order #******* which was for 2 items: Real Foods Gel Tryout Pack (6 gels) priced at $16.99, and Gels-Ultimate Tryout Pack (9 gels) priced at $23.79. With tax and shipping my order total was $48.73. The $30 credits were applied; however, my credit card was charged for the full $48.73 amount. Despite this, the items still have not been fulfilled or shipped. I still have not received the goods that were paid for, and the amount charged should have been $30 less than they were. I tried reaching out, the phone line is not active, and so I emailed. The support tried to place a new order, but that order also has not been fulfilled or shipped. I have followed up numerous times, with only automated emails back thanking me for my patience, but no resolve.Initial Complaint
06/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
i have not ordered any products from this company but was about to. since abandoning my cart i have been harassed with lots if emails with links to unsubscribe. ive done that multiple times and keep getting spammed. *** reached out to the company several times asking to be removed from their system and to opt out of any future comms. still getting emails over 6mo later.Initial Complaint
03/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Multiple complaints, bad reviews everywhere , they do not give a **** about spamming people NON STOP and the Unsubscribe button obviously does not workBusiness response
04/02/2024
We are happy to assist the customer with an unsubscribe request and ensure they do not receive any promotional or transactional emails. Unfortunately, this email address is unable to be reached and we do not have any record of it in our system.
The customer can send our team *********************************** an email and we would gladly assist with this request.
Customer response
04/04/2024
Complaint: 21510590
I am rejecting this response because: i unsubscribed SEVERAL TIMES in the last 2 years, this is the email alias i used for them <thefeed @ dumi.us>
Sincerely,
**************************Business response
04/05/2024
Hi *****,
Thanks for the reply. The action that I've taken should stop any emails. If you still continue to receive emails, please reach out to *********************************** so we can continue to ensure your email is removed from all communication channels. Apologies for the inconvenience.
The Feed Customer Experience
Initial Complaint
03/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered something from them a couple of years ago and now they SPAM ME REGULARLY about some fake money voucher in my account and even though i click UNSUBSCRIBE ... i still get SPAM JUNK UNSOLICITED EMAILS from themBusiness response
04/02/2024
Thank you for your submission. I believe the email you continuing to receive is a transactional email reminding you of expiring store credit. I've gone ahead and removed you from this email reminder along with any transaction or promotional email.
We apologize for any unwanted emails and don't hesitate to reach out to *********************************** if you need direct assistance.
The Feed Customer Experience
Initial Complaint
08/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
The company lures you into buying their product with minor discounts, to get your contact information. There was a mistake in my order, I sent a message to customer service within seconds and never received a reply. The shipped the product three days later, without regard to my communication. I still have not received it. WORSE, there is no way to cancel your account once you open it. You will be slammed constantly by SMS and email. BEWARE! I would like the company to remove/cancel my account and stop spamming my phone and email.Business response
08/28/2023
Hello!
Thanks for reaching out about this. Apologies to hear about the mistake on your order! We're all athletes here at The Feed, and it's our ethos to keep you fueled during your workouts. I wasn't able to find any communication under the contact methods you provided, or under your order number. Our customer service team responds to all communications with urgency and we always have your back! We can be contacted at ***********************************, by texting *****************, or chat us on TheFeed.com
Sorry for the unwanted marketing and educational emails/texts. I just went ahead and unsubscribed you from our email and text marketing. Please note that the customer can also unsubscribe at any time.
We're always here for you if you need anything from our end ******. Wishing you a wonderful day ahead!
******** & The Feed Team.
Initial Complaint
10/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I received multiple emails confirming an order for a product I am not familiar with, from The Feed, a company I have never heard of, and sent to a person whom I do not know.I also received text messages to my cell phone verifying my Shop Pay verification code to complete a financial transaction.Calls to The Feed customer service to investigate this issue are immediately directed to voicemail, and voicemails left remain unanswered.I'd like this potentially fraudulent activity investigated and resolved by the company.Business response
10/13/2022
Hello, and Thank you for contacting us about this.
The order in question (#******) was caught by our Fraud Protection System, and was cancelled and refunded in full at 9:50AM MST today, October 13th.
We believe that a scammer placed this order. We have an Advanced Fraud Protection, and order verification process. Since this order did not pass, it was cancelled and blocked from fulfillment.
We do call back all voicemails. We spoke with the customer who's email and phone number was attached to this order, and resolved the situation.
For any further assistance, please contact our team at *********************************** or **************.
All the best,
******** & The Feed Team.
Customer response
10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The business did indeed reach out in answer to my voicemail and resolved the fraudulent use of my email, phone number, and account in a most professional manner.
Sincerely,
*****************************Initial Complaint
03/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had long standing subscriptions cancelled after calling in to make the request. Today another charge was made to my paypal account for services I was told were discontinued.Business response
04/05/2022
Hello, We have received your complaint through the BBB, and apologize for the mixup. We have located the source of this miscommunication and issue. You currently have two accounts with The Feed. One is under the email *******************. The other is under the email **********************. The subscription to probars (on this account *******************)was cancelled when you contacted our customer service team, as requested. The subscriptions attached to ********************** remained active, as we weren't aware you had two accounts. We apologize for the mixup. Know that The Feed is reputable and trustworthy business, with a personal and hands on customer service department. We're always here to assist if anything goes wrong. For now, I have cancelled the subscriptions on your account linked to **********************. If you'd like to return the excess subscription order, please let us know and we'll assist with a return label, and a simple/easy return process. All the best, -******** and The Feed Team.Customer response
04/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
10 total complaints in the last 3 years.
8 complaints closed in the last 12 months.