At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 320 Interlocken Pkwy Ste 100, Broomfield, CO 80021-3475
- BBB File Opened:
- 2/21/2011
- Years in Business:
- 14
- Business Started:
- 1/20/2010
- Business Started Locally:
- 1/20/2010
- Business Incorporated:
- 11/16/2011
- Accredited Since:
- 2/28/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- InvisibleShoe.com
- Feel the World, Inc.
- Business Management
- Mr. Steven Sashen, CEO
- Ms. Lena Phoenix, Vice President
- Contact Information
Principal
- Ms. Lena Phoenix, Vice President
Customer Contact
- Ms. Lena Phoenix, Vice President
Customer Complaints
15 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
10 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Heidi M
04/03/2024
Xero Shoes Response
04/05/2024
Hello *****,
Thank you for reaching out, and please accept my sincere apologies for any confusion caused. I understand the frustration this may have caused, and I appreciate your patience as we work to address these issues.
Regarding our return policy and the associated costs outlined, we are continually striving to improve transparency and clarity in our processes. As part of our ongoing efforts, we are in the process of refining our return and exchange procedures. These changes will be implemented shortly, and we anticipate they will provide a smoother experience for our valued customers.
To address the inconvenience you've experienced, we have taken the initiative to issue a full refund for the difference, ensuring that the amount reflected on your card aligns with your original purchase. You can expect to receive an email receipt confirming this adjustment shortly.
Should you have any further inquiries or require assistance, please do not hesitate to reach out to our dedicated support team directly. We are here to assist you in any way we can.
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