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Find a Location

Colorado Realty and Property Management, Inc. has 1 locations, listed below.

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    Business ProfileforColorado Realty and Property Management, Inc.

    Property Management

    At-a-glance

    Customer Reviews

    4.07/5stars

    Average of 28 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Colorado Realty and Property Management, Inc. offers property management services

    Products & Services

    Property Management

    Business Details

    Location of This Business
    2095 W 6th Ave Ste 211, Broomfield, CO 80020
    BBB File Opened:
    8/17/2011
    Years in Business:
    18
    Business Started:
    5/16/2006
    Business Started Locally:
    5/16/2006
    Business Incorporated:
    5/16/2006
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Lyle Haas
    Contact Information

    Principal

    • Mr. Lyle Haas

    Customer Contact

    • Mr. Lyle Haas
    Additional Contact Information

    Fax Numbers

    • (720) 259-4191
      Primary Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    28 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nick H

    1 star

    08/05/2024

    These people are the worst, don't rent from them and definitely do not let them manage your property. I called today to speak to someone about their so-called "residents benefit package", and my leasing agent refused, REFUSED to speak with me. Instead I was told to send my issues and information in an email, an email I know I will get no response too because they are lazy and can't manage their way out of a paper bag. The reason I know this is last summer I sent a maintenance request because my window AC was blowing hot air. The response from these people was to send me a ******* video about how to clean the filter, insulting and lazy. I responded asking if anyone was going to come look at it and received nothing but silence in return. This was not the first time they dragged their feet, a pipe burst in my house a while back and I found out when I came home. I called them to tell them and they mentioned nothing about turning the water off (or even ask if I know how). It took over 24 hours for a plumber to come and they left a giant hole in my wall. This hole remained for three months!! Meanwhile, through their maintenance portal, I would repeatedly ask about it, and a week later I would get a response asking me if it was done yet, again lazy and incompetent.Back to the resident benefit package, they are suppose to send filters for HVAC to people as part of this package, I've never received anything but 2 phone calls asking me if I know what size the filter is...FROM THE MANAGEMENT COMPANY. I've been here 3 years how do you not know this? Again, lazy and incompetent.

    Colorado Realty and Property Management, Inc. Response

    08/08/2024

    Hi *******, 


    Thank you for taking the time to share your feedback. We value your continued residency with us over the past three years.

    Regarding the Resident Benefits Package (***), our records indicate that these terms were communicated and acknowledged during both the 2023 and 2024 lease renewals. Emails detailing your enrollment in the *** were sent on April 16, 2023, and March 12, 2024.

    We understand there was some confusion regarding the insurance portion of the ***. With the recent renewal, it was necessary to resubmit your updated insurance policy through the link provided in the renewal email. If you have already submitted these documents, please let us know when and where they were uploaded so we can ensure they are correctly documented.

    Our standard procedure involves troubleshooting steps to quickly resolve common issues, but we recognize that this did not meet your expectations with your air conditioning issue. It's important to note that troubleshooting is a standard procedure for all residents.

    Regarding the **** filter issue, we understand that you may not have been aware of the filter's location in the past. To assist with this, we can schedule a time for our maintenance team to help you find and replace the filter. As outlined in the lease agreement, the replacement of furnace filters is the tenant's responsibility.

    We sincerely apologize for the delay in repairing the drywall. While we strive to handle all maintenance requests promptly, we acknowledge that this took longer than anticipated.

    We recognize your concerns based on previous experiences, and we want to assure you that we are dedicated to enhancing our service and ensuring your satisfaction. Please feel free to reach out to us directly if there are any other issues or concerns you would like to discuss.

    Local BBB

    BBB Great West + Pacific

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