ComplaintsforUpRiver fly fishing
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Complaint Details
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Initial Complaint
05/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
When in Colorado during the week of april,10, I called upriverflyfishing to make a reservation for the 16 th of April. My credit card was charged immediately without allowing me to read any contract. In fact I mentioned that my daughter was to pay for part of it. Information was sent to me after they charged my credit card. I had to cancel the trip because there was no one available on that date to accompany my 12 year old grandson. The woman at upriver fly fishing who spoke to me said when I cancelled said she would return the money except for $3. I have not seen the credit as of yet. I notified my credit card company and am writing a note to the Better Business Bureau to see if you can help. They wanted to charge $500 but I told them I did not see a contract before they charged my master card. Thank you for any help on recuperating this charge. *************************Business response
05/04/2022
************************* called on April 11th to reserve a fly fishing trip for her group for the 16th of April. I took her booking and communicated with her that because she is reserving within a week of the trip we would collect payment in full on the credit card provided. She expressed that she wasn't sure if her daughter would pay half so I offered to only charge half on ******* card and wait to charge the remainder at our fly shop on the day of the trip (which typically we do not do however I was willing to work with her) and she said, "No, go ahead and put it all on my card. I haven't used it in a while so I'm not sure what the limit is on it." I replied, "That's no problem, if I have any trouble running the full amount of the trip on your card I'll give you a call back and we can try a different method." She said that would be fine. I also communicated to her that I would send her a copy of her invoice showing her payment and a confirmation letter for the trip right after our phone call which I did. The invoice clearly states our cancellation policy which I also relayed to her on the phone.
****************** called back late on the 14th to cancel her trip saying that she couldn't get the whole group together. I told her that because she is cancelling within the week we need to keep half of the trip amount to cover time and expenses. She stated she never received a contract to review and "Never authorized me to charge her card." She was very upset her credit card was charged and she refused to follow our cancellation policy so I chose to refund her in full on April 14, 2022. Her refund has been issued per her request so I am not sure why this complaint is warranted. Please see attached documentation.
Customer response
05/04/2022
Complaint: 17124912
I accept the refund minus $3.00. But I cant find the refund on my **** synchrony account. I am calling my credit card company to see that there was an actual refund and I do accept the refund. Thank you for your help.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.