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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I found a fraudulent account on my credit report and I filed an identity theft report with the ************************ and I sent it to STATE FARM BANK F.S.B. so they could block this fraudulent information from my credit report. According to the Fair Credit reporting Act, STATE FARM BANK F.S.B. had 4 business days to block the fraudulent information from my credit report but they failed to do so. I am filing this complaint because they have violated my rights. The following is the fraudulent account showing on my credit report; * STATE FARM BANK F.S.B. 470786XXXXX Date Opened 01/31/2018 Balance $0.
Business response
06/01/2022
Attached to this email is Farmers State Bank of Calhans response to Mr. *********** complaint. Because there was no action required, we could not find a way to upload the letter to the *************.
Mr. *********** letter will go in the mail tomorrow.
Initial Complaint
05/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had a loan threw this bank and they sent us the title but no payoff letter. So I called Saturday to try to get payoff letter, all loan officers were off. I totally understand it's Saturday. I called back Monday morning and spoke to ************* said that's not a problem and would get back to me. Didn't hear from him so I called again Monday afternoon. Went to his voicemail, I left him a message to call me. Tuesday I called again and spoke to a different loan officer, they said oh that's no problem we'll get back to you. I called again Tuesday afternoon and went to both of the loan officers voicemails. So I called again Wednesday and they said we will get you the manager and then the manager was not in. I really need this letter I am starting a new contract and new this off my title or I can't do the contract. I have less than ************************************************* hundreds of thousands of dollars.Business response
05/27/2022
Good Morning ****************,
Attached please find the Farmers State Bank of Calhan response to Complaint #******** filed by ***************************************. If there are any further questions regarding this complaint, please feel free to contact me at ************** or via email at ********************. You can also contact our Compliance ******** ************************* at ************** or via email at **********************.
Have a nice weekend.
Regards,
*************************
Vice President of Operations
Farmers State Bank of Calhan
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.