Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle was damaged by another driver . He promised to pay for the repairs at this shop . He didnt pay . Now the shop will not let me have my vehicle and personal items in it. I do not owe this shop anything . This matter needs to be taken up with the guy who hit me and promised to pay the repairs. I consider this a theft but this shop says if I take my truck .. they will charge me with theft ! How the heck can I be charged with theft of my own stuff . This is all wrong . The shop needs to go after the guy who hit me and take his vehicle as hostage and not mine !!!Business response
08/16/2023
This was handled that Monday after complaint, It is true that we would not release the vehicle wiyhout payment or at the very least a conformation of the payment to be made by insurace as is with any vehicle. This person did not follow the proper channels with the insurance company,
the vehicle was not even suppose to come to our shop so it took time to sort that out with insurance, the insurance company had it going to a diferent shop. The husband understood what was going on but the wife was extremely rude and aggressive and threatening to me and my wife over that weekend enough that we had to block her.
************************
Owner Zerby Automotive why here...
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.