ComplaintsforThe Park Co. Sports Bar & Kitchen
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Complaint Details
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Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to this sports bar on 10/21/23. I had a few drinks and know exactly what I had. When Monday came around and the transactions settled, I was over charged. The total amount should have been $48 and some change. There was a total of two transactions. One for $50 even and the other for $16.33. I called them to tell them I was over charged. The bartender ****** told me that they will sometimes mistakenly put the wrong tip dollar amount at the end of their shift at close out. She said it happens. She said she would give the owner my information to look over the transactions. It has been a close to an month and have not received a call back. I have since called the place 4 different times and when I ask when I can expect to get a call back they said they are not sure. They said sometimes the bartender will forget to give the owner the information and they will see if they can have him call me back. Other times they say hes too busy and might not be able to reach out. I asked if they can reprint my receipt and said those records are not available. They dont seem to care that they overcharge customers or that they input the wrong tip amount to people. It is unfortunate since a lot of people will be too intoxicated to notice how much they spent. I want to report them to BBB incase they do this to more than one person in hopes that they can be more honest with their customers since they do not seem to care about my situation.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
207 Wolfensberger Rd
Castle Rock, CO 80109-1564
Business hours
Today,10:30 AM - 2:00 AM
MMonday | 10:30 AM - 2:00 AM |
---|---|
TTuesday | 10:30 AM - 2:00 AM |
WWednesday | 10:30 AM - 2:00 AM |
ThThursday | 10:30 AM - 2:00 AM |
FFriday | 10:30 AM - 2:00 AM |
SaSaturday | 10:30 AM - 2:00 AM |
SuSunday | 10:30 AM - 2:00 AM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.