ComplaintsforPlanet Fitness - Castle Rock, CO
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I have been trying to cancel my gym membership with Planet Fitness, but they refuse to do so unless I appear in person or sent a formal written letter of cancellation with signature through the mail. I am a busy professional with serious medical concerns, so having the free time to go to the business is not a luxury I can afford. Planet Fitness has said that this is their company policy. Their company policy is anti-consumer and exploitative of people who are unable to play by their rules. Every month that I cant get them to respond to my letters, they charge me a monthly fee for something I am unable to use.
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This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.