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ComplaintsforOutdoor Innovations by Patrick Richie Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
One of the patio steps that was installed has come loose and the grout along the patio stones have cracked. Given the lifetime warranty on the workmanship, Ive called, texted and emailed Patrick several times over the last few weeks but have not heard a response to get a repair scheduled. I would like Patrick to get in touch and schedule a time to come and repair the work.Customer response
10/25/2023
Hello - the Company has reached out and expressed a desire and ability to resolve the situation. I am now working directly with Patrick to solve the issue and would like to remove my BBB complaint as Outdoor Innovations response has been more than sufficient to resolve this. Thank you.Initial Complaint
03/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been dealing with this issue since the installation several years ago, summer 2014. Every year the stairs that Outdoor Innovations installed fail and come apart. Every year I have to get in touch with them to repair the stairs. Every year it takes months to get the repair made. If it gets done at all in time for summer. I would like them to come up with a permanent solution to the repair. Instead of this seasonal unsuccessful fix. I have been beyond understanding with the process. But it's time to take another route. It's a lifetime warranty and I expect Outdoor Innovations to adhere to that. I still have every text and email to back this up.Customer response
04/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Outdoor Innovations completed a landscaping project for ** in the fall of 2021 which included a retaining wall and stone steps. The overall value of the project was in excess of $80,000. The work has a lifetime warranty for workmanship. This fall, several steps have become loose and represent a trip / fall hazard. I reached out to OI by e-mail on 10/26/22 and 11/25/22 and again by phone on 11/28/22 to have the issue corrected but have received no response from the owner or any of his employees.Business response
01/05/2023
This client states that he will contact you to confirm that the issue is resolvedCustomer response
01/06/2023
Better Business Bureau:
After submitting the complaint back in November, the company did contact me and completed the repairs.Thanks for your assistance.
Sincerely,
*******************************
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Contact Information
4401 Oakes Mill Ct
Castle Rock, CO 80109-7985
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.