ComplaintsforAutomotive Titling Corporation

• Initial Complaint

  08/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On May 23, 2024, I purchased a new 2024 car from a Chevrolet Dealership near **************** and I am an ******* resident. As of August 6, 2024 I have not received the plates and registration for the car and the dealership won't or can't provide a 3rd temporary plate. So now I can't drive the car. I have made numerous inquiries with the dealership to find out the status of the registration with very little response from the dealership. I did find out that the dealership uses a 3rd party company (Automotive Titling Corporation) (ATC) to process out of state registrations on there behalf. The dealership provided me with a copy of a document from ATC that was supposedly from the Indiana BMV stating that the new ******************************************************************** my county. I reviewed the Indiana BMV requirements and called the Indiana BMV and confirmed that no emissions test required for new cars in *******. I attempted to contact ATC directly and they will not discuss the issue at there policy is to only work with dealerships. This is very poor customer service considering the dealership charged me an additional fee to have ATC process the registration. Additionally I contacted the Indiana BMV to try and find out the status of the registration and their response to me is that there should be a tracking or ID number associated with the registration application. I requested this information from the dealership however they either don't have it or won't provide it. If you buy a car from a dealership who uses ATC make sure you get copies of the application and any tracking numbers associated with the application because it is nearly impossible to get information after the fact.

  Business response

  08/07/2024

  Hi *****,

  Thank you for submitting the feedback. Are you willing to share the name of the dealership where you purchased your vehicle? This will help us to locate the file. 

  Thanks,
  ATC Customer Support

   

  Customer response

  08/07/2024

   
  Complaint: 22105300
  
  I am rejecting this response because:  To provide additional information regarding the complaint.  The Vehicle was purchased from Matick Chevrolet *********************************************************  Vin # 1G1YB2D45R113084.
  
  Sincerely,
  
  ***********************

  Business response

  08/16/2024

  Hi *****,

  Thank you for for providing this additional information. ATC understands the urgency of your registration and titling needs. I did want to let you know that ATC is unable to communicate directly with dealerships customers due to restrictive laws for your protection.  That being said, we have just sent all updates on this vehicle to your dealership. Please reach out to them for any questions or concerns and they should have the most recent information.

   

  Thanks,

  ATC

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a vehicle from ********************* of *******, **. on June 15, 2024. As of today, August 1, ************************************** **********, *** because I have no title nor license plates. In the process of closing the purchase, I agreed with the seller to allow Automotive Titling ** to do the *** paperwork. The cost was around $150 - $160. The sales pitch was that I would not have to go to *** and the paperwork would be delivered to *************** of ***** Vehicles within 20 days. Twenty days came and went and *** hadn't seen the paperwork. I was provided a 3 day permit to drive it to **********. The day after I arrived home, I did my requirements; had the truck weighed, had a vin verification done at *** and did a smog test. Those 3 documents were sent back to ****** the same day in a ***** overnight envelope. That was done before June 20, 2024. The next time I talked to ******, they told me I did my requirements to fast.. That was the reason ATC went past the 20 day **** and penalties started accruing. The last time I was able to talk to someone at ******, they told me the papers were sent to Ca *** on July 19, 2024. I chatted with Ca *** on July 29, 2024. They said they had received the paperwork and check, but a bill of sale was not present so they sent everything back to ATC. So now I sit again, waiting. If I am EVER offered "help" from ATC I will deny it. This company should be put out of business.

  Business response

  08/05/2024

  Thank you for reaching out and congratulations on the purchase of your new truck. ATC understands the urgency of your registration and titling needs. I did want to let you know that ATC is unable to communicate directly with dealerships customers due to restrictive laws for your protection.  However, I have just sent all updates on this vehicle to your dealership. Please reach out to them for any questions or concerns.
  

• Initial Complaint

  05/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a car on March 6, 2024 from a dealership who uses ATC to process titles and tags for out of state customers. ATC was provided all of the required paperwork to process my title by the second week of March 2024. According to ATC and the dmv, ATC made an error on the paperwork and was notified of the error on April 6, 2024. Since April 6, 2024, ATC has provided multiple contradictory and incorrect information to the dealership and blamed the delay on the dmv, while never even responding to the dmv. Due to ATC's negligence, the temporary tags on my vehicle have expired and I am unable to drive the car. Sp far it has been 2 months where ATC has failed to do their actual job and failed to actually send my car paperwork to the dmv. This company is extremely unprofessional and misrepresents the actions they take for individual car purchasers. Based on the way this company does business, it appears to be a scam and I encourage buyers to avoid using ATC at all costs.

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from an ******* dealership as an ******** resident back in May. ******* plates only last 45 days. The plates have expired and we can not get any new plates until the title has been applied for. Its been almost 60 days since purchase and after speaking with the dealer, both dmvs they have no completed application for my vehicle. ATC refuses to discuss with us since were not the dealership. And they refuse to give the dealer the tracking number of the documents they claim were delivered to the secretary of states office. The advice my *** gave is to contact the *** police which may lead them to not be able to continue performing business in ******** since they fail to title these vehicles in the time period legally required. This company needs to be closed since its leaving buyers with useless vehicles

  Business response

  08/09/2023

  Thank you for the feedback. We greatly apologize for the inconvenience and frustration. ATC did receive your paperwork on June 22nd, audited all documents, and the title was finished processing on August 3rd.
  
  We appreciate your feedback around communication as well. We do want to let you know that we have agreements with our dealerships that we are directed to send all communication back to the dealership for information on the transaction. We do share our state specific turn around times with the dealerships, which in this case was 20 business days from the time we had everything we needed. Again, we apologize for the inconvenience and thank you for your patience.

• Initial Complaint

  07/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I recently bought a **** Fusion Titanium Hybrid 2020 from Suburban Cadillac in April 2023. I was told that ATC would handle my title and registration. The dealer told me that they had sent all of my information to ATC at the beginning of June, when my in transit plate expired. I reached out to ATC customer service to find out when my license plate would be getting to me, but all they could say was Oh, just reach out to your dealer for more information. We cant provide that information. Like, are you kidding me? What would be the point in doing that when ATC is supposedly the ones who currently hold my title? Im just frustrated because Ive been driving around with an expired in transit plate and no information has been given to me, and its **** 4-6 weeks with no sign of my actual plate. This is absurd and illegal and how could you want this for your customers? I just want my plate expeditiously so I can avoid any legal issues with my state.

  Business response

  07/28/2023

  Thank you for the feedback. We sincerely apologize for the inconvenience. We did receive this file on 6/30, and completed processing within 10 business days.
  
  We appreciate your feedback around communication as well. We do want to let you know that we have agreements with our dealerships that we are directed to send all communication back to the dealership for information on the transaction. We do share our state specific turn around times with the dealerships, which in this case was ***** days. Again, we apologize for the inconvenience and thank you for your patience with us.

• Initial Complaint

  05/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a vehicle using ATC service from a dealer in **. I am located and titling the vehicle in MS. ** MS, we have a 7 day window to obtain license plates which ATC is well aware of. At this time, I still do not have the paperwork at my DMV. Also, I tried calling ATC multiple times with no call back. Finally got a hold of one of the reps. *** informed me she cannot give me any details on my situation because she will only speak to the dealer. How is that even legal!!!??? That is a terrible business practice. It is MY vehicle and it is ME who paid for this service as seen on my contract. This is ridiculous and I am about to have a $90k vehicle that I wont be able to legally drive on the roads because of ATCs unethical and improper business practices.

  Business response

  05/23/2023

  Hi ****** -
  
  Thank you for your feedback. We are sorry to hear about your experience with ATC. We connected with the dealership where you purchased your vehicle and are actively working with them to rectify the situation and get your information processed as quickly as possible.

  Customer response

  05/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a car from ********** ********, and they had used ATC for my registartion and plates because I am from **. All of the documents have been sent to ATC and they said that they have been sent to the **** I purchased the car a month ago yet have no update from ATC on what's going on. Can you tell me what *** you sent the paperwork too. I would like to pick it up from the *** if you cannot help. It should not take this long because all of my other out of state purchases have been done in under 3 weeks. The *** for my car is *****************. Please help with this because I now have a car sitting in my driveway that i cannot drive.

  Business response

  11/14/2022

  Dear **************,

   

  I understand your frustration and I want to ensure you, ATC did everything possible to get your plates and registration issued as quickly as possible. We received your paperwork on November 7th, audited all documents, and shipped your file to our ** processing center on November 8th. Your plates and registration were issued and mailed back to ** last Friday, November 11th. Based on tracking, we will receive your items tomorrow, November 15th and will immediately process and ship out. You should receive your plates and registration on Wednesday. Feel free to email me if you have additional questions.

   

  Sincerely,

   

  ***********************

  Director of Strategic Initiatives

  ****************************************

  Customer response

  11/17/2022

   
  Complaint: 18386624
  
  I am rejecting this response because:Hi it is Thursday but no signs of the plates to be found. Was there a delay anywhere?
  
  Sincerely,
  
  ***********************

  Business response

  12/02/2022

  Dear **************,

   

  I apologize that your plates and registration arrived one day later than what I had originally stated. As mentioned before, we received your paperwork on November 7th from the dealership and immediately audited and forwarded your file to our NY DMV processing center. Your file was processed by the state, and plates and registration were sent to you via *** on November 15th. We pride ourselves on our turnaround times and we truly strive to delivery excellent customer service. Enjoy the holiday season and have a safe and happy new year.

   

  ***********************

  Director, Strategic Initiatives

  Customer response

  12/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  10/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Would like to know why Ive had to drive a rental car for the past 3 months due to temporary tags that expired on 4/29/22 after purchasing from Vroom on 2/20/22.

  Business response

  10/18/2022

  Dear ****************,

   

  I do understand your frustration and want to ensure you that ATC is doing everything possible to get your plates and registration issued. When ATC received your paperwork on 9/9/2022 we noticed during the audit process that the insurance card provided was expired. On 9/7/2022, we requested an updated insurance card which we received on 9/9/2022. We updated your file and submitted to the Arapahoe County *** for processing. On 10/13/2022, we received a rejection notice from Arapahoe County due to an incorrect title number being recorded on the dealer reassignment page. This too was immediately corrected and submitted back to the county. The county is now in possession of everything they need to process. I have also submitted a request to the *** to expedite your file. I will be monitoring your file this situation and will be following up with Arapahoe County tomorrow to obtain an updated status.

  Sincerely,

  ***********************

   

   

  Customer response

  10/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Rude managers, talking aggressively, did not want to provide any information and help!

  Business response

  03/31/2022

  Dear ****************,

   

  I want to sincerely apologize for your negative experience with ATC. I understand you are upset about how you were treated when you called ATC to obtain information regarding your vehicles registration. Please know that we are extremely limited on what we can share due to contractual obligations. Our intentions are not to further complicate or cause additional frustration and I do apologize for how you were made to feel. I did receive authorization to share additional details regarding your file. ATC originally received your file on March 16th and during the auditing process, we noticed that the insurance card provided to was about to expire on 3/21/2022. To prevent the file from being rejected due to the insurance card, we requested an updated card. We received the updated card recently and your file is being overnighted to Teton County for delivery tomorrow. We also notified Teton County of the inbound file hoping they will expedite the processing on their end.

  Again, I am sincerely sorry we did not meet your needs when you contacted us yesterday. if you would like to further discuss this matter, please contact me.
  

  Sincerely,

  ***********************

  Director, Strategic Operations

  ****************************************

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