ComplaintsforColorado Collections Company LLC

• Initial Complaint

  01/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  spoke with Owner about account that was in their office from a surgery i had in 2018. I paid the collection in 2019 when i was able. I am trying to refi my home to put my family in a better financial situation, and asked if the collection can be removed from my account. It was already removed by two other credit agencies. The owner said no- there was nothing she could do and even said that i should of paid the **** on time- she wishes people would pay their bills on time. She then hung up on me when i told her i would be reporting her business. The original creditor was very kind and understanding and said they would do what they could to remove it. That a medical **** like this shouldn't stop someone from being able to refi or get a home. Companies owner is not professional, rude and condescending. I truly hope she never goes through a hard time and is treated the way she treated me. Thank you,*****************************

  Business response

  01/31/2022

  The Date of service was on 03-21-18.  We received this account in our office on 04-02-19 we send the customer out a letter on ******** she had 30 days from the date on the letter to pay the account before it reported on her credit. 

  We also called her on 04-03-19 ( And she told us she was not able to pay at this time and would have to call us back when she was able to pay. We advised her at that time this would report on her credit she understood.

  We called again and left messages on 04-25-19 05-21-19 06-06-19 08-19-19 09-30-19 and again on 10-21-19 this is when she paid the account the credit card she gave us declined so we called back again on 10-21-19

  and got a new credit card that one cleared.  So we send out a receipt along with a paid in full letter for her records. 

   

  The customer then send in a Dispute to Equifax on 01-24-22 wanting this removed from her credit report. We responded that the account was reported correctly and sent a paid in full letter and a copy of her statement. 

  The customer sent in a dispute again to Equifax on 01-27-22 wanting this removed from her credit report. We responded again that the account was reported correctly and sent her a paid in full letter with a copy of her statement.

   

  Then she called and talked to one of our collectors on 01-28-22 and wanted this removed from her credit the collector told her we report on how it paid we can't just remove it. Then she wanted to talk to her manager. 

  The call got transferred to me and I told her the same thing she started to cry and then got mad and said she was going to file a complaint with the BBB on us I replied ok and and ask her if where was anything else I was able to do for her and she become rude and I terminated the call.   

   

  Then I received a call from our client she had called them and told them she paid the **** and we where still reporting it as not paid and left it on her credit.  I Advised our client it was paid and reported as paid and she also was sent out a paid in fill letter with her statement and receipt. Client was going to call her back and let her know it was reported correctly. 

   

   

• Initial Complaint

  11/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 11/30/2021 I spoke to a woman at this company who advised me she was the owner. I spoke with another woman regarding a collection that was sent to them from zip clinic. This case involved myself and 2 sons. I was advised by several employees at zip clinic that although I had insurance Medicaid in Nevada I should put down that we were uninsured because we were not insured in the state of Colorado. The woman “owner “ got on the phone never told me her name and began aggressively yelling at me. She said “ if someone there told you it was free they provided you incorrect information”. I could have requested an emergency override before the testing was done if I had been advised correctly. She then accused me for being at fault for leaving Nevada before getting tested. I informed her I rushed there to say goodbye to my 21 year old sister who was in a coma. She cut me off and continued yelling before I could say on life support. Not only did I not have time to get the test done in Nevada, I came in contact with one of my siblings who possibly had been exposed after getting to Colorado and could not go into the hospital until I was tested. I also needed to make sure my asthmatic sons did not get covid from the contact. If I had been provided accurate information this bill would not exist. The owner of this company was rude, unprofessional, and unwilling to do anything at all to assist me. She instead yelled at me for roughly 7 minutes and threatened to hang up when I asked her to stop yelling.

  Business response

  12/04/2021

  Hi,

   

  In reference to the complaint filed on November 30, 2021:

   

  Thank you for providing us the information which shows your communication with the clinic.  We have spoken with their billing department.  They were able to obtain the necessary information, and verify your insurance status.  This insurance type, however, doesn't allow for transferring coverage across state lines without a referral.

   

  With this new information, the client has reviewed your file, and since removed the charges.  Your credit report has also been updated.

   

  Thank you for taking the time to speak with us in more detail on December 1, 2021.  Have a good day!

   

  Regards,

  Sam *****

  Colorado Collections Company LLC

  ************

  Customer response

  12/04/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩