23 Customer Reviews
Review from Whitney S
1 star08/05/2024
Doing an auto loan with them seemed easy. Everything was done by phone, never went in to an office or anything. this was in 2021. it turned out to be a disaster. After a few months I was unable to use the website to pay my bill, I was unable to obtain my Loan ID as I was locked out of the website. They failed to send me bills. Random people were calling from spam identified numbers asking for payment but would not confirm account details. This resulted in an unauthorized repossession. I somehow have a balance that was more then the auto loan. turns out they were adding on insurance cost despite me having insurance. total disaster! would not recommendReview from Roy A
5 stars07/25/2024
I have been banking with arapahoe credit union for many years. They have always been great. I just recently got a loan with them and it was great. ******************* was a lot of help and I appreciate it. Would recommend to anyoneReview from Ernie L
5 stars07/24/2024
I worked with ******************* on an auto loan refi. She was awesome to work with. Process was quick and easy.Review from Shakira W
2 stars07/10/2024
I have paid off my car back in January 2024. I've contacted them a couple times asking for the title. Here we are July 2024 and still no title for my car. I would never reccomend this place.
Arapahoe Credit Union Response
07/16/2024
Hi *******,
I have sent a request to review and process this title as soon as we are able. We have to be wary of certain policies, but I believe we can get some additional assistance with this. Please let me know if your title doesnt arrive to you shortly (within a week or so). My team can assist with any further issues at ***********************************.
Best,
****
ACU CommunicationsReview from Rastko J
5 stars07/05/2024
I came to Arapahoe Credit Union because they had the best auto loan rates for what I wanted. I ended up opening an account with them before the loan was even approved, because of my experience during that just visit. I worked with ******* and ****** on getting the auto loan approved and finalized through the car dealership. They both went above and beyond to help me as the dealership was making things a bit more difficult than needed. They provided great customer service and I truly felt cared about as a both customer and a new member. Highly recommend visiting ACU for any financial needs. Thank you again to ******* and ****** for helping me with my auto purchase!Review from Jonathan L
4 stars04/18/2024
This is my first credit union. ****** helped me with my membership and explained how I can use the online tools.Review from Janis S
5 stars02/15/2024
I have been using ACU financial services for years. Staff is always helpful, low rates and offer many services.Review from Kaitlin B
5 stars02/06/2024
I have been a customer for over 15 years because of the good customer service. They always are willing to help without having to navigate a painful phone tree. I have had a car loan and never had issues. Most recently ***** helped me with a small issue but went above and beyond.Review from Aspen N
5 stars01/28/2024
I have been Banking with them for 3 years now. They have always been so helpful anytime I have needed questions asked or situation handled. They ************ and are kind. I recommend them for all your banking needsArapahoe Credit Union Response
01/30/2024
Fantastically glad to hear this! Please absolutely let us know if you ever need anything.
Best,
****
ACU Communications
Review from Alex G
5 stars12/19/2023
I have been with them almost 20 years. Thank you for ********************* and ****** whoever get the holiday loan
Customer Review Rating
Average of 23 Customer Reviews
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