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ComplaintsforHRS Colorado LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired HRS for water mitigation after a water leak in my mothers home. This was an insurance claim. The company told us throughout the process that they will work with the insurance company but will not return calls to them or provide requested information. We received a **** for $200O over estimate which can happen if there is more damage but that was not the case. We checked the **** against our notes and found they charged for hours they were not there and charged for work they did not do. They also charged for equipment that we believe was not used and per our insurance adjuster and the *** was not necessary. It seems they take advantage of senior citizens. We called and left messages asking to discuss the discrepancy but they will not return calls.Business response
10/26/2021
Hello - this is the first email that I've seen regarding a complaint; I see within the portal that two emails were sent, however, they did not come to my inbox until now. We did recently cancel our BBB participation but I suspect that shouldn't have been the issue.
I have reached out to our team to understand the situation and will respond back accordingly. Thank you for the call to alert us.
Best - *****
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Contact Information
6950 S Potomac St Ste 200
Centennial, CO 80112-4050
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.