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ComplaintsforTony's Market
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Complaint Details
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Initial Complaint
04/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a sheet of tarimisu there for $75. Talk to the ***** lady and she says that they dont make it there and it is bought from a vendor. The reason for the call was there were a few pubic looking hair in there. It has been 48 hours and the manager has not called me back yet like the the bakery says she would within 2 daysBusiness response
05/12/2023
*********,
Thank you for bringing this issue to our attention and for taking the time to share your feedback. We sincerely apologize for the unfortunate experience you had with our tiramisu cake.
Maintaining the highest standards of quality and hygiene is of utmost importance to **, and we deeply regret that we fell short of meeting your expectations on this occasion. We will address the matter with our bakery team and have taken immediate steps to ensure that such incidents are not repeated in the future. We have reinforced our training and implemented stricter quality control measures to prevent similar occurrences.
We want to make it right for you and regain your trust. A manager will contact you as soon as possible to issue a refund. We would also like to gather more details about your visit, such as the date of purchase and any other relevant information that can help ** investigate and address the issue more effectively. We take your feedback seriously and will use it to improve our services.
Once again, we apologize for the inconvenience caused and appreciate your understanding. We value your patronage and hope you will give us another opportunity to serve you better.
If you have any further questions or concerns, please do not hesitate to contact us at *********************************** We are committed to resolving this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to the opportunity to make amends.
Kind regards,
Steph Marketing Manager, Tonys Market
Steph Keliiholokai
Marketing Manager / Art ************************************************************************ ** 80111
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.