Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged $800. Plus dollars for a follow up to an annual exam to go over test results insurance covered part but now I am being billed for $440. I was not advised of this and even their own statement said I was ther for 40 min of which I only spoke with the doctor for maybe 15 min.

  

  Business Response

  Date: 04/25/2024

  Thank you for allowing our healthcare system to care for you - serving our patients and communities is our passion. As of August 1, 2023, AdventHealth now directly manages its five hospitals and affiliated clinics in ******** and CommonSpirit Health now directly manages its 20 hospitals and affiliated clinics in ********, ****, and ******.
  
  This email is to acknowledge that your patient account/billing dispute has been received and is in the process of being reviewed. Once the review has been completed, the findings and our final determination will be communicated back to you by letter.
  
  Please be advised that this process may take ***** days. If you have not received a resolution within 45 days, you may call our *********************** to check the status of the dispute. Our **************** numbers are:
  **********************, formerly a part of Centura Health: ************ or ************
  AdventHealth: ************
  
  Note: The Patient Grievance Process, Quality of Care and Clinical Concerns should be referred to the Patient Care Representative/Advocate.
  
  We appreciate the opportunity to serve you.
  
  Sincerely,
  The Patient Account Billing Disputes and Resolution Department 

  

  Business Response

  Date: 04/25/2024

  The email box you for our complaints has an automated email response which is getting uploaded as our response to the BBB complaint. It is only informational about turn around time and is not meant to be the resolution. Do I need to provide an email address that does not have an automated response? 

  Actual resolution to the complaint:

  The physician requested a follow up appointment to discuss the results of medical tests performed during an annual exam. This is standard practice if test results indicate a need for discussion or additional care. The balance due to the patient went to her deductible per the insurance carrier. Patient is welcome to apply for financial assistance to reduce her balance due even though she has paid the balance. We can refund if she qualifies. The application and required documents are available on our website. ******************************************************************************************************************************************************************************;

  ***********;