ComplaintsforDesigner Fabrics Inc.
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Complaint Details
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Initial Complaint
09/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Designer Fabrics, who were hired to make slipcovers, promised to refund $1,500 deposit. I was being eco-friendly to replace slipcovers and not buy new. My couch frames of excellent quality are still in good condition. I had been a Designer Fabrics customer many years prior and trusted who I worked with at that time.When newly slipcovered couch and loveseat were delivered, I was beyond disappointed by the ill-fitting slipcovers: Velcro added, lumpy sides, shortened and wavy skirts, open and uneven pleating, wavy welting, and unsightly seams. I did not pay beyond my initial deposit that day nor was payment requested.When current shop owner and I spoke on Mon 4/4. She asked what I wanted to do. I proposed they pickup the couches, keep my couch frames and return $1,350 of my $1,500 deposit (keeping the $150 pickup/delivery fee). She accepted my proposal but did not propose a pickup date yet.I began phoning business early-May (after COVID got me) to arrange a pickup date. After unreturned phone calls and no follow-up when led to believe pickup would occur, on 7/5 shop owner answered and told me agreement was changed - I needed to deliver to get $1,500 refund. Between July and August, several deliveries were cancelled. During this period, I was also told pickup would happen but never did. I delivered couches to store on 9/8. Upon unloading loveseat, shop owner declared that the back was dirty and she was refusing delivery. I did not see this dirt, but I went ahead and offered to take the slipcovers to a professional cleaner. She dismissed this and reiterated that she was refusing delivery and went into store. My mover re-loaded couches into trailer and we left.Store did not provide email or text communication options despite being asked multiple times over these months. On 9/12, certified letter mailed to pursue resolution. It has not been signed for.I am seeking refund of $1,500 deposit, bad faith delivery cost $240 and couches pickup by 9/30/22.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.