Business ProfileforMobile Pet Shine, LLC

I've been using this mobile grooming service since I moved to ****** over a year ago. The initial basic bath grooming package was about $105 plus any added services. The previous groomers were great but this morning I was scheduled with ***** and someone else who I was not informed about that would be in the van. I have an 11lb Cockapoo with naturally more poodle fur. That I keep at a low level to avoid matting. I brush him regularly but specifically took the time to brush him out before the appointment this morning. He was not matted by any means. ***** decided he was and when I explained that he isn't matted and I took the time to brush him, her response was "I don't know what to tell you either I charge you or shave him down." The additional charge for matted fur brush out would have been another $15 on top of the initial $130 just for the basic bath package since they recently updated the service prices. I was also paying extra for the gland expression service and nails service. He's 11lbs and I find this to be entirely ridiculous to be charging so much for basic grooming and for charging extra to brush during grooming. When brushing is normally part of a bath and blow dry service considering he was not matted. I'm extremely disappointed with the newly raised price points. It's way too expensive for basic grooming services. For being a loyal repeat customer for over a year and even after with the prices being raised I was extremely offended by ******* all about the money and less about customer service attitude.Update: After waiting 4hrs for a manager to call/touch base with me. Kat the manager tried to charge me a cancellation fee for refusing service which I did not. She didn't offer any type of future discounts for the horrible experience but she did say that Mobile Pet Shine will no longer offer any services in the future and banned me. These people and establishment have no sense of customer service. Please save your money and find a better place.