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ComplaintsforNAPA Center Denver, LLC
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Complaint Details
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Initial Complaint
03/14/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
When we first went to ****, we were told, by NAPA, our insurance covered a set number of visits. At no point were we told we were "out of network." Additionally, with each check-in, thekiosk stated the number of visits left and a balance of $0. We never received a coverage benefits at any point explaining we were out of network. Additionally, we never received a bill from NAPA until approximately 3-4 months after our visit. A combination of what we were told on initial visit, the kiosk stating $0, and no bills led to quite a surprise ****. Reducing the charges to cash pay rate is unacceptable given our surprise and the financial hardship our family would endure.We would have made different decisions on frequency of visits if we had understood the large financial burden this would create. This is a combination of errors that while ***************** call "small," is quite large. Dropping the visits to cash pay only rate puts a small dent in an otherwise avoidable financial burden. It does not address the series of events that brought us here adequately.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.