Business ProfileforMasterpiece Roofing & Co, LLC

Replacing our roof through Masterpiece Roofing was the WORST experience I could have ever imagined. We had a leak in our roof that came into our back sunroom. We signed a contract with them to work with our insurance company to get the damage covered via our insurance policy and replace our roof. In our initial conversation, they said they would handle communicating all of the damages to the insurance company including the roof cost and drywall/paint repairs needed inside. Even though I confirmed with our sales person, Zeke, multiple times that a claim for the inside damages was also submitted, when I called to make sure all of the claims were submitted correctly, the insurance company told me no pictures or claims were submitted for the inside damage. Turns out they only communicated with the insurance company about the roof damages. Halfway through the process Zeke mentioned that the inside work wasnt worth their while because it wasnt a big enough job. The claims process and roof replacement took a very long 3 months to complete. Meanwhile, water slowly leaked into our house during storms. I asked Zeke if we should tarp over our house and he said that wasnt necessary. They came over and put a tarp over the area they thought was leaking but water was still getting in. Because we listened to him, we sustained further, expensive, preventable damages to our house. Communication throughout the process was downright frustrating. Whenever Zeke would come over to talk about the roof, he would ask if my husband was home to join the conversation. I give him the benefit of the doubt here and hope he was just being friendly. But it came off very sexist to me at the time. When talking about the roof job, Zeke would say one thing and then contradict himself in the next sentence. He has a one-size fits all way he talks with customers about their roofing job. But that doesnt work because each roofing job/insurance claim is different. He kept saying our house would likely need to be re-decked, which would significantly increase the cost of the roof replacement. For the actual replacement of the roof, Masterpiece Roofing uses subcontractors. The day our roof was being replaced, I talked with the subcontractor replacing the roof and asked if our house needed to be re-decked. He said no it did not need to be re-decked. Later that day, Zeke showed me a video of an area on the backside of the house and said this area needs to be re-decked and said they will be submitting a supplement to the insurance company. I watched the entire roof job and nothing was re-decked. I am not sure if that supplement was ever submitted but all conversations about supplements were VERY frustrating. Because the communication around supplements was not consistent, it felt very scammy. The day the roof was replaced, a tarp was laid all around the house. This tarp was also laid on top of our AC unit, which ended up breaking our AC unit. It cost $350 to repair our AC unit from damages incurred because of the roofing job. (Masterpiece did offer to pay for this repair but it was still frustrating that it happened). When we replaced our roof, we were replacing our gutters at the same time. They scheduled our roof replacement but then didnt install the gutters for another 3 days after the roof replacement. A ton of rain came that weekend and because the gutters were not installed yet, water ended up coming into our basement. Zekes response to this was that they never said they had scheduled the gutter install. The day our roof was replaced, I took photos from afar because the wood under the area with the leak was a very dark color. From afar, it seemed to me that the wood under the roof should have been replaced too. It was clear that the wood underneath was wet and could have started the process of rot. I was appalled to see them roofing over the area. When I asked Masterpiece and the subcontractor about it, they said the wood was wet and it was in pretty bad shape but that because the wood was not structural, they didnt need to replace it and that it would dry out. This simply doesnt seem right to me. I think if any wood that is damaged under the roof, whether it is structural or not, should be replaced to prevent rot or mold in the future. Overall, our roof replacement from Masterpiece Roofing was a nightmare.