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ComplaintsforDirect Travel, Inc
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Complaint Details
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Initial Complaint
05/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Started receiving DirecTV streaming on May 1, 2022. We were told that the price would be $95.00 and be locked in for 5 years, no contract. On December 19th, 2022 an email was sent to ** stating that our monthly bill was going up $10.00 a month for the Choice package. I called customer service and he was very rude and said that they will charge an additional $10.00 every year. (And that wasn't even a year when we started service.) So they lied. I went to the store where we paid for the streaming and they said they had no idea DirecTV were going to charge an additional $10.00 per year and not be able to lock in customers to a price.I sent a letter to the corporate office on December 23, 2022 asking them to contact ** on this. No response.You are supposed to be able to stream 2 TV's and one other device outside the home. It will work for a while and then stop. Then we are told that we should reset our home location, even though that is supposed to be used if YOU MOVE! You only get to do this 4 times. I talked to customer service on May 11, 2023 and she said that she reset something and it should work. And she said that she would call back on May 12, 2023 at 10:00 a.m. to make sure that we could log in to two other outside streams and she never called. I asked her if she just reset the home location and she said no, but now I wonder because she never called back.So now we are paying extra money, without any guarantee that the extra streams will really work.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.