![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDenver West / Central City KOA
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Traveling from **** **** we made a reservation at Denver West ***. We checked the website before making the reservations and there were NO travel advisories noted anywhere. We paid $78.50 by credit card. I-70 was closed at exit 87 and were detoured on a 200+ mile winding mountain road. At 3pm we were not even half way through the detour so we called the *** to inform them and while they acknowledged that I-70 closes intermittently, they refused to refund our money because "there is an open road". We tried to keep going but at 5pm we still had over 50 miles of winding mountain roads elevating to almost ***** ft at one point. We are an older couple who usually limit our travels and we had already come over ***************************************************************** the dark. We came upon a campground in ****** and stopped for the night. We defaulted on this reservation through NO FAULT of our own and we are being punished for the ***********. incompetence.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.