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ComplaintsforBob's Discount Mattresses
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Complaint Details
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Initial Complaint
04/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased an XL twin adjustable mattress over a month ago. It took several phone calls to receive the bed and then once we did it wasn't the correct bed. So they came and picked up shortly after delivering it. We also paid $1,229 that we haven't received in return. We've made several calls and still haven't accomplished receiving our money back. They tried telling us that the money has to go back to Synchrony and we've told them numerous times there is no balance on that card. We even called Synchrony to verify and they said the money should be returned to us due to the balance on the card is $0. We are currently going in circles with the store salesman.Business response
04/17/2023
WE DID REFUND THE MONEY. THE **** SAID WE HAD TO REFUND THEM AND THEY WILL REFUND THE CUSTOMER. I TALK TO CUSTOMER MYSELF AND HE SAID HE UNDERSTOOD. SO I DON'T KNOW WHAT HIS PROBLEM IS. AS SOON AS WE PICKED UP THE PRODUCT WE REFUNDED IT. AND IT WAS THE RIGHT PRODUST HE JUST DIDN'T WAND IT ANYMORE.Customer response
04/17/2023
Complaint: 19936538
I am rejecting this response because:
we ordered a XL twin bed and received a regular twin bed. We were also told the day before our originally delivered dates were having trouble with the adjustable frames and they were going out to find a different frame that took approximately one week if you want to receive the bed, it was not an XL twin bed nore would an XL, twin bed sit on the adjustable frame. That is why we return the bed with the adjustable frame. We are still waiting for our money, even though we had paid off financing before we received the bed.
Sincerely,
***********************Business response
04/19/2023
HE HAS BEEN REFUNDED. WE HAD TO RUFUND SYNCHRONY PER OUR AGREEMENT WITH THE COMPANY. CUSTOMER SAID HE UNDERSTOOD, I TALK TO HIM PERSONALY.
THANK YOU ***
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.