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ComplaintsforColorado Springs Shuttle LLC
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Complaint Details
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Initial Complaint
01/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Dec 19th, the ****** Shuttle that I had booked for **** hours left me stranded at the ********************** as I was trying to get to the Colorado Springs Airport to catch a flight. I booked through the Uber App and had planned on using my stored Uber credits to pay for the shuttle, saving on parking fees at the airport for 12 days of parking. Pickup time was **** and as I waited, I was notified the driver was delayed through the Uber App, then the ride was cancelled for an unknown reason in my app at approximately ****, giving me no time to make alternate arrangements to get to the airport at a reasonable time. I called the ****** office and was informed they were calling the driver back to get me, which indicates he must have skipped the stop. I called 2 more times between **** and **** and each time the ****** employee assured me the driver was on his way, and that I should wait; she was calling him and would call me back but she never did. I continued to follow up with the office every **** minutes, and she couldn't tell me where the driver was when I asked but assured me he was on his way. When I called the office again at ****, nobody picked up. I ended up driving myself to the airport and incurred $52 in parking fees which I would have saved if the shuttle had arrived as promised. I am requesting an apology and reimbursement from ****** for the parking fees I incurred due to this failure to provide reliable service. The attached screenshot shows the ride that I had booked was "unfulfilled." I contacted the business and they were unable to offer me an explanation for failing to pick me up, nor admit that they made a mistake.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.