Business ProfileforAspen Auto Clinic

January 3, ****, 9:00 am, Reported ******** Aspen Auto to FTC after receiving unwanted subscription text msg from ******** Aspen Auto Clnic that my number would receive their auto alerts. Filed report against them for not complying to remove my phone ************** not complying to STOP harass of my phone number. July 5, 2023 Reported **** **** ******** Aspen Auto Clinic to FTC for harassing my phone number with unwanted sales text messages. Mgr. D.sent text to my cellphone on 7/5/2023, 12:38 pm after twice requesting to be removed from this contact. FTC Complaint Report Continue to report Aspen Auto Clinic for violating, & harassing my phone number.April 10, 2023. The way ******** Aspen Auto serviced my vehicle choosing repairs that were not needed. I needed to have broken inside door handle fixed. The repairs ******** Aspen Auto Clinic garage chose to do was not necessary. The interior parts of door panel worked fine prior to bringing my vehicle to that auto repair service. I paid an exhorbitant amount for their repairs. ******** Aspen Auto Clinic wanted to charge me even more to fix the original problem of broken door handle. The service ******** Aspen Auto Clinic did to interior door panel caused further problems to my vehicle. Battery started losing power because of power drain that was found to be coming from their repair service to the interior door panel. I didn't have this power drain to battery prior to their repair service to my vehicle. I found reputable auto repair garage who fixed all the problems that ******** Aspen Auto Clinic did to my vehicle. ******** Aspen Auto Clinic pays their technicians by commission rate not an hourly rate. This maybe why Aspen Auto Clinic does repairs that are not needed & they can charge customer exorbitant rates. Auto repair garage I use now pays their technicians an hourly rate. ******************* repair rates are much better than ******** Aspen Auto Clinic.This post to BBB is true personal experience.

We apologize for any inconvenience to this customer. A new communication program was installed and she was given the option to "OPT OUT" but instead chose to respond to the text instead of altering her communication preferences, as requested. Based on the customers response, we have manually removed her from all communication programs we use. We would also like to correct the customer as they are mis-informed about how we pay our employees. The technician providing the work is not a "flat rate" or "commission" technician. We do not respond to opinion on other businesses that are not ours and we remain pleased that they found a repair shop more suitable to their desires.