Additional Information for Global Volunteer Recognition Program LLC

• Ms. Laurel Barrett, Owner

Principal

• Ms. Laurel Barrett, Owner

Customer Contact

• Ms. Laurel Barrett, Owner

• Visa, Mastercard, American Express, Discover, Diner's Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, Amazon Pay, 

• Due to the customizations and personalization that is required for some products on this website we are not able to issue refunds or accept returns for those items unless there is an error in the order that is received. If there is an error we will work out a solution if we are notified within 30 days of delivery. The customer is responsible for return shipping for buyers remorse and a 25% restocking fee will be applied. 

  If you have issues with an order, you can always contact us for any questions at [email protected].

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), medals, award certificates and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

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