Business Profilefor5 Star Bank

May 13, 2024, I contacted my (at that time) bank 5 Star to close my checking account: *********. ***************. The representative who assisted me said it would be done and my balance of $1463 would be sent via cashiers check. Three weeks went by, and I had not received my check. I receive emails from the **** showing what mail is to be delivered to me. May 29 or 30, I called again, about my check. They had no way of looking into anything other than to confirm my account was closed. She suggested I call Friday (5/31) or Monday (6/3) if I had not received my cashiers check.The names and spelling of bank staff below may not be 100% accurate-I apologize for that.I waited until Thursday (6/6/24) to call again. Someone named ***** answered and since she could not provide me an answer asked if she could look into it and call me back within an hour. I said sure. Two hours later, I called having not heard from *****. She answered the ***** when I called back. All she could say was it was our Trinidad branch and that the cashiers check had not been cashed but that they could not do anything further. Also, she said unfortunately it had not been mailed registered. Then, she asked how long mail took to ******; I informed her, typically 5-7 business days. As of today, it has been about 19 business days. I then asked to speak to a manager. She said she was going to transfer me to ****** (or ******?). I was on hold, no one answered. ***** came on and said she was going to then transfer me to it might have been someone called ***** who was available. As soon as I was transferred, I went straight to voicemail. No one has since called me back. It is as if a bank that has served me so well for decades decided to keep my final funds after I informed them of my need to close my account. My health has turned, which I told them when they asked why I was closing, and I am trying to simplify things for my family. Can you attempt to help me get my own money back?