2 Customer Reviews
Review from Nicholas C
1 star11/04/2022
We had some issue with our fire alarm. So we contacted the customer service department for troubleshoot for the issue. ******** service agent was suggesting a site visit by a technician for checkup the system. So we authorized the site visit for once. We eneded up receving a billing notice for $1,300 even without the issue fixed. I contacted Safe System to ask for explanation. They were continuosly telling they charged standard rate of labor for the inspection. They even put a thread on us that they are going to notify to the Fire ******** if we are trying switch our service to another company. Later, we received a call from a man claiming himself as a head of service deaprtment. He was urging and yelling that he has all right to collect the billed amount. This is the worst company that we did business before.Review from William S
1 star10/25/2021
We took over a property with Safe Systems handling the fire alarms. On one building, the duct sensors had been inop for YEARS. Safe Systems sent out a technician who said the entire building needed re-wiring, and charged over $900 along with our HVAC vendor wasting over $900. I note that Safe Systems is not even authorized to work on Honeywell fire alarms. We went to another vendor who promptly addressed the issue. The money spent with Safe Systems and necessarily by our HVAC vendor was a complete waste. Safe Systems would not address the issue of their incompetent service technician. Later, we found that Safe Systems had improperly signed off on our sprinkler systems, and that hey had no sprinkler license in ********. Their negligence here was unsafe to the public and necessitated a complete replacement of our second floor sprinklers. I would not recommend this company to perform professional work on alarms, and for sure sprinklers where they have no license.
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