ComplaintsforJack In the Box
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Complaint Details
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Initial Complaint
07/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Confirmation number is ***************** I was told I was to receive a refund of $27.14 because my food was not to standards and made my husband sick. I haven't received a refund and I left messages with the restaurant and nobody will call me back. I want my refund like I was told I was going to get . Thank youBusiness response
07/13/2023
56295745-FB547
Hello,
Just waiting for guest to return so we can issue credit back onto card. As explained, we do not hold onto credit card info for security reasons and physical card would be needed for issue. Guest stated they would return to location to get processed. Thank you.
Initial Complaint
06/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I didn't receive most of my order. I ordered on the jack in the box app and it was delivered through uber. **** said I had to call jack in the box. The number the provided was for employees only. I tried calling this store several times a.d left a message. I was stolen from and I want my money back! I didn't get the double jack ****** the 5 pc chicken nugget meal, the snoop munchie box, or the hamburger meal. That's a lot of my money just gone.Initial Complaint
10/25/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On October 12th, I attempted to place an online order for an online special at the Jack in the Box. I was using the app because the price was better than in store. When I went to place the order, the system said online orders were not available dispite the location open with no traffic and other stores taking online orders. I went to the window, presented the issue and asked if they could honor the advertised order and they refused. They absolutely would not offer any type of resolution.i tried multiple times to contact Jack in the box (online, by phone) with absolutely no response
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.