ComplaintsforColorful Images

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have unsubscribed from their constant emails every day and sometimes as many as 20 times per day and they will not stop sending them. Customer service stock reply is that it takes a week. It has so far been over a month and they will not stop.

  Business response

  03/06/2024

  We are very sorry for the problem with unsubscribing, we have manually removed your email from the system. You will no longer receive emails. 

  Customer response

  03/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I continue to receive unwelcome and unsolicited marketing emails from Colorful Images at all hours of the night like clockwork. This has transpired for the past three months despite repeated unsubscribe commands to the company in response to their incessant emails. Their stock reply is give it a week or two to be removed from the list. Ive given it months, to no avail. As a retired federal agent who values privacy and safety, *** conveyed to the company their actions constitute privacy violations of decency and the law.

  Business response

  01/26/2024

  We have investigated the claim and confirmed this customer was unsubscribed from all email lists effective 01/23/2024. 

  We apologize for any inconvenience this may have caused. 

  Thank you! 

   

  Customer response

  01/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I will continue to monitor the situation to ensure no further marketing emails are received by the objectionable company or its affiliates.
  

  I appreciate the BBB intervention. It has affirmed my sense that the public has a resource ally to deal with unscrupulous merchants as necessary. 

  Sincerely,
  
  ***************************

• Initial Complaint

  01/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order for checks with this company on November 18th - 2 months ago. For some reason they shipped the checks the cheapest possible way with no tracking information. They took my payment but the checks never arrived. After several emails to them, a woman named ********************* promised to refund my payment and contact me on December 26th to let me know where the checks are. She never contacted me. I need some help with this because this company does not understand how dangerous it is to send out blank checks (without tracking info) in this age of identify theft.

  Business response

  01/26/2024

  Greetings,

  We have researched this complaint, the order in question, number ******* was refunded on December 27th, 2023, for $13.20. The checks in question were physically destroyed January 25th, ****. We apologize for any confusion and inconvenience this issue may have caused.

  Thank you! 

  Customer response

  01/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as the checks have actually been destroyed and do not show up somewhere in the future, I will accept this response and keep track of it.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  After a half dozen or more UNSUBSCRIBE requests using the company's designated link, followed by three emails to Colorful Images' **************** team, the company continues to send daily, unwanted marketing emails.Consumer privacy laws and regulations are being flouted by this company.

  Business response

  01/15/2024

  We apologize for the problem, we have unsubscribed this customer from all email lists. 

• Initial Complaint

  09/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Colorful Images is repeatedly giving false & misleading printing times to their customers. I was told 10 ********* took basically a month. I spoke with *****, a supervisor who told me she would refund my money, since the items were for birthday gifts, which I missed, due to the bait & switch printing time. Today I was told she would not refund any money & to return this large order I placed. I have been lied to over & over. Thus company commits fraud every time they take an order & are not truthful about the printing time. I want my money back.

  Business response

  09/18/2023

  Upon review of the customers complaint, we have authorized a full refund of $171.44 for their order. Customer has been left a phone message and sent an email to advise of the refund.

• Initial Complaint

  04/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered personalized bank checks from Colorful Images on March 15th. One April 3rd I received an email that they had been shipped with a DHL tracking link. The link did not work, so I emailed the company. I was told that because I only ordered one box of checks that my order was not trackable. I was told I would receive the order by April 18th. I did not receive the order by April 18th, so I emailed the company again. They replied that my checks had actually been delivered on March 21st by **** They had a *** tracking screen shot that said the name of my town and state, but not my address. Why would I received tracking information on April 3rd, if the order had been delivered 15 days prior? Why did they tell me my order was not trackable and that I'd receive it by April 18th, if I had supposedly already received it? I am out the cost of ordering the checks AND I do not know where the checks are, and they have my personal banking information on them. I work from home. *** notifies me via text and email of upcoming deliveries and when something is delivered. They honk before leaving my house. If the checks were delivered, I would have known. I would like Colorful Images to either refund my money, or send me my checks.

  Business response

  04/24/2023

  As a company we sincerely apologize for the experience you had. We only want to offer an exceptional experience for you each time you shop with us. The fact that you did not have that exceptional experience with us is not acceptable. We have begun the investigation process to provide the correct information and training to our employees so that this issue will not occur in the future. We have also reached out to you to make this right. Thank you for this valuable feedback. 

  Call Center Manager - *******************;

• Initial Complaint

  11/14/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered Christmas cards 11/3 and printed my receipt. The receipt states that the order will process within 2-3 business days and ship within 5-7. I still do not have a tracking number and there is no status of my order. I have contacted customer twice via email and still no resolution. My order number is ********** placed on 11/3/2022. My zip code is *****.

  Business response

  11/16/2022

  Hi ******,

  I am very sorry for the delay in getting your order shipped and not being able to answer your inquiries when you contacted us. I will be following up with our team members and sharing options on how to research the delay in your order and be more informative in their communication. I have checked into your order and there was a delay in getting them printed and packaged and shipped. 
  I am in contact with our AR team, and they are processing your refund today. We do have your items ready to ship and for your troubles I am going to be sending them to you free of charge. 
  
  Please accept our sincere apologies and we hope we can serve you again. 
  
  Thanks,*******************

  Customer response

  11/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  First off may I start out by saying I have been a longtime customer of **************** and I am very disappointed and will never place an order with them again.. I placed a order on 2/20/22 for a lifetime hydrangea personalized address book. The money in the amount of ***** was taken out of my account on 2/26. I received the order ******* and was not personalized. I spoke with ***** on 3/ and was told to keep the product and they would send another. Again I received product ******* and it was not personalized and was told to keep product and would now send it again for the third time. I received again and the product was not personalized. 3/24 I spoke with **** at 11:10 and she said she will call me back for a status. 3/26 still had not received a call back so I called and voice said it was in process. Called back again on 3/28 and spoke with ***** at 11:05 and was told to keep products and that I would receive a refund in 7 to 10 days. 4/9 I sent a email to refund department on a status of my refund. I received an email back from them today and said I had to send all products back. This is beyond ridiculous. Three times I spoke with them and all three times I was told they were sending another and to keep product. Then today 4/13 I spoke with *** at 12:31 and he stated I had to send product back. Not I will not not send it back due to their fault of product being done wrong and not spending my own money to do that. They are at fault. They repeatedly told me to keep. Not only that but I gave those to other people because I was told to keep and cannot use. This is ridiculous to send a product three different times and tell me to keep. I need help with this issue.

  Business response

  04/14/2022

        I do apologize for all the inconvenience this has caused. We have contacted ****** and told her she did not have to send the non personalized products back and asked her if she wanted the product sent express shipping with the correct personalization or if she wanted a refund. ****** asked for a refund so my agent processed the refund right after the call ended. We let her know if she has any other issues to contact our resource/supervisor line directly. 

  Customer response

  04/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************* I am very happy with the result from my conversation with the agent.

• Initial Complaint

  01/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed two orders for Christmas books in October, 2021, and I have still not received the correct orders. The order details are below.Reasons for submitting to the BBB:- These orders were submitted on 10.08.21 and 10.18.21 and I have yet to receive the correct orders. -My mother, who these orders were placed for, have contacted Colorful Images 4 times, and there has not been any resolution. - I have personally contacted Colorful Images 4 times also, without any resolution. -I called on 12.29.2021, and was told I would be receiving a refund. -On 01.06.2022, I have yet to receive the refund, so I contacted the Colorful Images hotline ***************) for a 5th time, and I was told there was no record of a refund being processed.Orders that Need Refunded:Order ********** -- Order was never received Order ********** -- ******* was not spelled properly in the personalized book. I was given the new order number *******, I was told that a new book would be sent, and the new book was never received.

  Business response

  01/07/2022

  To Whom It May ************************ apologize for any inconvenience, the vendor has experienced some delays and deliveries with orders during the Holiday season. We could not confirm that the replacement was process for ***** on original order 3000439924  with the resend order #******* made on 10/20/21. It has been cancelled and refunded for that book. A copy of the credit memo is attached. 

  On the order for ********* (**********) made on 10/18/21, we could not confirm that the vendor has processed or shipped the order. With this delay, we have also cancelled and processed a full refund. See credit memo attached. 

  Again, we do apologize for any inconvenience. We have verified that both refund requests were listed with our AR Dept. to process but they are also behind with processing refunds. Both order have been noted of the refunds.

  Please let us know if you need further assistance.
  Thank you,
  MMA
  Customer Service Coordinator
  
  

  Customer response

  01/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and the refund for these two items will be satisfactory to me. I will reach out again if I do not see the refund credited to my card by 01.12.2022.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/03/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  First let me start off my saying I have been a customer of yours for 23 years, and I can guarantee after my recent order and my recent attempts and interaction with your out sourced customer service I will NEVER order from your company again. I placed an online order last Monday December 27, 2021. I never received confirmation of my order. I called on Thursday December 30, 2021 and was told you don't give confirmation emails only when order is shipped. I called again today January 3, 2022 and was told my order shipped and they don't know why I didn't receive an email and she would send me the tracking #. Well she never did. So I called customer service again and asked to speak to a supervisor I was left on hold for a half hour and no one came back to phone. I called again spoke to another representative told me she would stay on the phone with me and get me an American representative and she too didn't stay on the phone with me and left me hanging. Called again another representative told me there is no American representatives to speak to she looked up my order and said my email address was not correct which I told her was impossible because the first representative had my email address she recited it to me when she was supposed to send me the shipping email which she never did. I was on the phone for a total of 2 hours trying to reach your company. This is unacceptable. I look forward to your prompt reply. If I do not receive a reply I will be forced to make a complaint with the Better Business Bureau Sent from Yahoo Mail on Android

  Business response

  01/06/2022

  To Whom It May ****************************** resent and attached a copy of your order confirmation/invoice for your review. Coincidently, during the time of your order our system was doing an end of year audit and some order confirmations for online orders were not not sent automatically. 

  Your order was processed and shipped on 12/29/21 with *** Tracking # 800414136299760066 and is expected to deliver on 1/6/22. You may view the tracking details with the link below:

  https://www.ups.com/track?loc=en_**&requester=ST/trackdetails 

  We were not able to locate any phone calls from the phone number you provided ************. If there is another number you may have called from, we can review the recorded calls and offer some coaching with our representatives. 

  Please let us know if you need further assistance.
  Thank you,
  MMA
  Customer Service Coordinator
  
  

  Customer response

  01/06/2022

   
  Complaint: 16422126
  
  I am rejecting this response because:
  I have phone records on my cellphone showing how many times I called you. If you would like to contact me I can provide it to you today is January 6 I received my mail and there was no package you respond so fast to bbb but I also emailed you 3 days ago and never received a respons
  Sincerely,
  
  ***********************

  Business response

  01/06/2022

  As mentioned in our previous reply, we offered the tracking details and the link for you so review any updates. Per the tracking if shows expected delivery by 9pm on 1/6/22. Please let us know if not delivered today (1/6/22) and we can look into it further. You may also view the "shipment progress" tab to see that the package is currently in Edgewood, **.

  Please keep in mind that we are still within our suggested delivery time of **** business days for delivery from the date of your order. We will not consider it late or lost until after 1/10/21.

  
  Thank you,
  MMA
  Customer Service Coordinator
  
  

  Customer response

  01/06/2022

  Once again I reiterate I have been a customer for ****************************************************************************************************** no choice but to make a complaint with bbb all of my emails to you were never responded to Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩