ComplaintsforHeuser Chiropractic PC
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Complaint Details
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Initial Complaint
04/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Continuously for nearly 3 1/2 years this business contacts me soliciting services. I have repeatedly asked politely for them to stop contacting me. Heuser Chiropractics refuses to do so and continues to contact me almost every week. I do not live in ******** where they are located and I have asked dozens of times for them to stop contacting me. They keep saying they will take my phone number out of their system, but hasnt and wont. Its become the most frustrating thing I deal with on a near weekly basis. Can someone please make them stop messaging me, calling me, leaving voicemails, etc? Can someone please reprimand this business for failure to stop soliciting?Business response
04/13/2022
We responded to this person's complaint via text message last week. We did take out his phone number and email, but somehow on another portal the phone number was still intact. We took care of our error and made sure his name, number, and any other information was taken out of both portals. We told him we were extremely apologetic and would make sure this was taken care of. And it is. I told him this was an error. We have stopped the texts that go out 1x every 3 months. Our staff thought they did the deletion correctly, but it was not and he must have gotten another message. We do not message people who ask us to not message them out of spite or just because we refuse. This was an honest error, and our fault, but it was an error.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.