Business ProfileforFlat & Fancy

On September 20, 2021 we had Flat and Fancy come out and lay down a new patio in the backyard, while the patio looks great, in the process the guys put the stamp with chemicals on it, on my grass. *** pointed the problem out to ******* and *** was told to just keep watering it and if the grass didn't come back ******* would take care of it. We watered it 3 times a day, but within the first 5 days the grass started dying. My husband tried revive hoping the grass would come back. My husband **** pictures to ******* and nothing was ever said nor done about it. Being that winter was upon us, there was nothing we could about the grass. Toward the end of April 2022, I raked the dead area and put down grass seed along with top soil and still the grass would not come back, again watering with revive. I started calling *************** every week and left messages with his receptionist. 4 times I called and ******* never returned any of my phone calls until the evening of May 10, 2022. The morning of May 10, 2022, I spoke with the receptionist again and she stated that ******* had texted my husband, which we never received or heard from anyone. The receptionist then **** us a text stating that it had been 7 months and the warranty had expired. I was told to text her with a picture of the grass, which *** **** the picture. There was absolutely nothing we could about the grass in the winter months. That is why I did it at the end of April of 2022. ******* finally called me around 2:30 and we had some words. I don't want there help now, which ******* said he would not take care of the problem and my husband said he would take that area out and put sod. It's a shame that we paid ******* faithfully in full, money that was owed and he treats his customers the way he does. I'm so unhappy with the owner's behavior and attitude. We are honest and God loving people. We didn't deserve this. Our grass was once beautiful. Pictures of before, during and after.***************************