At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 9810 N Union Blvd, Colorado Springs, CO 80924-5002
- BBB File Opened:
- 9/1/1990
- Years in Business:
- 68
- Business Started:
- 1/1/1956
- Business Started Locally:
- 1/1/1956
- Accredited Since:
- 1/1/1999
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Business Management
- Mr. Glenn Strebe, CEO
- Mr. John Autry
- Additional Contact Information
Phone Numbers
- (800) 223-1983Other Phone
Website Addresses
- (800) 223-1983
Customer Complaints
11 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ann K
1 star02/15/2024
Air Academy Credit Union Response
02/16/2024
I apologize for the frustration with getting payments set up on your loan. Unfortunately, your loan is not being serviced by AACU. We provided the funds, but your loan is externally serviced by Upstart. I wish we could assist you with the payments but unless you are enrolled in our online services and have accounts with us, we have no way of assisting you with payments coming from a different financial institution. The borrower support line for Upstart is **************.
Again, I am so sorry for the frustration this has caused. I have also reached out to Upstart with this information so they are aware and can hopefully rectify this situation.
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