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ComplaintsforCredit Union of Colorado - A Federal Credit Union
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
HELOC closed on 4/20/2023, 4 creditor payoffs with loan funds were required. CU required they do the payoff through check they issue directly. CU sent 1 of 4 creditors 2 separate payoff checks for double balance owed. 1 other creditor still hasn't received payoff check, over 28 days since check was overnighted. I was told %rate would be ****, rate is 8.25.Have contacted CU 5 times, CU more interested in covering for employees incompetence than resolving problems.Business response
06/09/2023
**********************,
We are in receipt of your correspondence submitted through the BBB on 6/8/2023 as well as those submitted through other channels on 6/6/2023. All correspondences are related to the same matter and responses will be provided to the initial complaint channel accordingly. Thank you for your patience as we review the details provided and determine a resolution.
Respectfully,
Credit Union of ColoradoCustomer response
06/12/2023
Complaint: 20159855
I am rejecting this response because: it doesn't respond to my issues related to my BBB complaint.
Sincerely,
*********************************Business response
06/13/2023
**********************,
As previously stated, the Credit Union is in receipt of your correspondence submitted through the BBB on 6/8/2023 as well as those submitted through other channels on 6/6/2023. All correspondences are related to the same matter and responses will be provided to the initial complaint channel accordingly. Thank you for your patience as we review the details provided and determine a resolution.
Respectfully,
Credit Union of Colorado
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Contact Information
3606 Austin Bluffs Pkwy
Colorado Springs, CO 80918-6631
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.