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ComplaintsforPerfectly Matched
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Complaint Details
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Initial Complaint
11/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed a two year contract with Perfectly Match.. Within the time frame ***** offered to send me at least five contacts. She has sent me three contacts. I have had two dates and wasn't interested in meeting the third contact. To this day she has not fulfilled her contract which should include two more contacts. Her webpage guarantee to find match within two years or she will add one year at no additional charge to find a match. She doesn't answer her phone when I call. I would like a $400 refund because she has not fulfilled her promise.Business response
11/07/2023
********************* became a client at Perfectly Matched on 07-14-2022.
He purchased 5 matches for $1000. I offered him half the program for half the price because I was up front with him that I could be limited in matching him because of his age, 81 years old at the time.
On 7-15-2022 I matched him with *************** 7-16-2022 he Calle with his feedback on his meeting with ****. "We met at ******* Toody's for breakfast and spent about an hour. She was nice, fine physically, fit, attractive. We agreed to go to dinner." They never did go to dinner.
On 7-27-2022 I match him with ****************
On 7-28-2022 He called to say he was too busy to meet ******. I called ****** and told her he was too busy to meet. On 8-03.2022 He called to say to he called ****** and they are meting the next day at ******* Toody's.
On 8-05-2022 I called to tell him I had a very positive message from ****** about three meting a she was interested in seeing him again.
On 8-08-2022 He called with with feedback and apologized for not calling sooner but his daughter was in town visiting him.
On 8-19-2022 He called to say he had been to ******'s twice for breakfast and she was a really nice lady but he wanted keep his options.
On 9-06-2022 We talked. He said he was having trouble sleeping so I sent him a picture of the generic sleep aids I get from Safeway.
On 10-10-2022 He called and left a message on my voicemail "I want to discontinue this whatever the h*** it is. I can't wait forever and I don't want to do this anymore."
On 11-11-2022 His daughter, who lives out of state, called on his behalf and wanted to know why I wasn't matching him. I told her about his message that he didn't want to do this anymore and I would call him. I called him that day and he said he had not talked to ****** in a couple of weeks. I told him it wasn't necessary to get his daughter involved and we should keep this between the two of us.
On 12-03-2022 I called and we talked. I told him I probably wouldn't have a match until after the holidays.
On 1-14-2023 He left a message. I called back and we talked. Told him I didn't have a match yet.
On 3-09-2023 I talked to him about ************** and he said "no" because she lives in Rocky ********************* 3-14-2023 He called to say he changed his mind and would meet ***********
On 3-28-2023 I called him to let him know ***** was interested and gave him her number. They spoke to each other and sat up a time to meet.
On 3-29-2023 He called to say he looked up *****'s picture and he was not interested in meeting her. I canceled the match.
On 9-14-2023 His daughter left another message.
On 9-29-2023 I called her back and told her he had canceled his last match and I was going to call him as soon as I had another match.
On 10-23-2023 He left a message on my voicemail and told me "I believe in Karma and you better watch your back. Keep on scamming."
I was debating about whether or not I should call the police and today I received this complaint.
I have done everything I can to work with **** in a positive mode. He leaves me voice messages in the middle of the night when he is obviously drinking or on something. He told me he didn't smoke, and he does. I mentioned that to his daughter because smoking cigarettes is the biggest limiting factor when it comes to matching and if he had been honest with me about that from the beginning I probably would not have offered him membership. She said "Well, he's off and on with the smoking." I told her to have her dad call me and I would see if we could work this out. I also have all those voice messages recorded.
At this point I cannot match someone who is telling me to "with my back".
I will not consider a refund and if he continues with any more threats I will call the police.
Sincerely,
*************************
Matchmaker/Owner
Perfectly Matched
Customer response
11/14/2023
Complaint: 20815648
I am rejecting this response because: Please see attached response.
Sincerely,
*********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.