ComplaintsforDental Care at Monument Ridge
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Complaint Details
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Initial Complaint
08/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dental Care at Monument Ridge mailed out a postcard coupon where you come in and get xrays and cleaning for $79..being retired on fixed income and needing a cleaning so I made an appointment. When I went in I had to do x rays and an assessment. which was not covered by the coupon but they said they would include the x rays in the perio assessment. Like a fool and because I had a credit card and my partner said he would help pay, I said ok.I had a zillion x rays done and the perio assessment said I had a need for a deep cleaning and would need to make a separate appointment. Ok, how do you do an assessment without xrays..and this term is on an invoice I paid but now Dental Care says I owe an additional $60 2 months later??So I walk in with a coupon for $79 I end up with 2 invoices for over $600, of course I agreed, but now they want another $60?? They say it's for the xrays...why charge me 2 months later..and I already paid for them in the assessment. not good business practiceBusiness response
08/17/2023
Thanks for making Dental Care at Monument Ridge aware of this issue. We will review and address if needed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.