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Find a Location

Restoration 1 has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Restoration 1

      704 Arrawanna St Colorado Springs, CO 80909-5236

      BBB Accredited Business
    • Restoration 1

      2276 Manatt Ct Apt B6 Castle Rock, CO 80104-4215

    Business ProfileforRestoration 1

    Fire Mitigation
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/16/2018

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Restoration 1 has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Restoration 1

        704 Arrawanna St Colorado Springs, CO 80909-5236

        BBB Accredited Business
      • Restoration 1

        2276 Manatt Ct Apt B6 Castle Rock, CO 80104-4215

      Location of This Business
      704 Arrawanna St, Colorado Springs, CO 80909-5236
      BBB File Opened:
      4/13/2018
      Years in Business:
      8
      Business Started:
      3/30/2016
      Business Started Locally:
      3/30/2016
      Accredited Since:
      5/16/2018
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Ray - Eccher Services, LLC
      Business Management
      • Mr. Lance Ray, Owner
      Contact Information

      Customer Contact

      • Mr. Lance Ray, Owner
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ernie H

      1 star

      11/03/2023

      If this guy, *****************, contacts you - RUN!!! My 6-year old metal roof installed by ***************** needs to be replaced at a cost of $60,000. My house was completed in 2017 and has had repairs to the plumbing, electrical, HVAC, doors, fireplace, stucco AND METAL ROOF since completion 6 years ago!!!!! Never onsite, won't return phone calls, and worst workmanship EVERRRRRRR. Has changed company names (wonder why?) but it's the same snake.

      Restoration 1 Response

      05/09/2024

      ************* owned Restoration 1 during your home build and you know it cause I helped recover your previous house sold from a fire. You haven't yet called my office once my cell haven't changed once. Your architect designed a home for ******** in ******* , you have a 1/12 pitch in ********** and metal roofs in todays world are not allowed doing a 1/12 pitch cause the back up from ice dams , water intrusions ext..  We carry a huge insurance policy when issue happens which we were never aware of it cause you didn't call me. What's crazy is you were very happy at completion of the home early on had 1 electric issue and electricians were sent that was only regarding an added generator not actual a wiring issue on the home. 2nd early on was small spider cracks in the stucco which handled early on spraying the entire phone with elastomeric lifetime guarantee product. Yet no call after. What happens with builders is customers get pushed at end to get done and an 11k SF home takes time to build in a weather area yet less than a year on this one and stucco was pushed by you to do n the winter and its very risky. I personally did a ton of finish work on your home and you accusations are false. In 202 my company's were combined to survive the material crisis and stay afloat that shouldn't make anyone seem shady it was a way to keep employees and save money. I liked working with you guys and was proud of the work we did at your home. You have my # if you want to discuss 

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