ComplaintsforUnity Restoration

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had a fire from a lightning strike and Unity was assigned by the insurance company for restore and rebuild. A 3 month is rebuild is still ongoing and the quality has not been acceptable. Over $10K was used to rebuild out internal fire sprinkler and more work is still needed as per the water company. We are still waiting for outside siding to be completed.

  Business response

  04/15/2024

  Unity could not get the permits for **************************** home until mid January due to *********** fire department not having a fire protection officer available to do the initial inspections. Once the permit was released 95% of the work was completed by February 23 so the homeowners could move back in. As for the quality of work this is the first that I am hearing about any issues with the scope that has been completed to date. Also, we still have touch up and punch list to complete. The ************ know that the valve that is needed to be replaced has nothing todo with the fire that happened in there home and was not touched by any of our subcontractors. We have ordered the siding and are still awaiting the eta of the product to be in so we can complete the rest of the project. 

• Initial Complaint

  01/26/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Company will ignore all emails, texts, calls to get work scheduled. Happy to take your insurance money (over $15,000) but then will not send contractors to do the work. Have been waiting over 4 months for a functioning bathroom after they tore the entire thing out. They ordered a vanity that does not fit the space and has damage to the top but they refuse to return or replace it. Tiling work was meant to be finished a week ago but they also scheduled another job so stopped turning up at our property in order to go to a different job. They said a contractor would be over to replace door frames 2 weeks ago and again, no one ever showed up. They now will not answer emails or texts requesting a timeline so I can schedule my work.

• Initial Complaint

  04/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Unity Restoration was the water mitigation company that USAA to cleanup our kitchen flooding in June of 2022. We hired Unity to do the repair work in July on 10/11/22 we sent Unity a check for $7078.14, which was for half of the repairs. Unfortunately, Unity was very slow at doing any work and when they did do work it was only half done. For example they scheduled an employee to come out in October to repair the drywall, ********** in the movie room, however that employee left 4 days later without completing all the work. We called and they would send 2 or 3 people out and be at the home for less than an hour and then leave. Finally, on 11/18/22, Emmis, owner, came out to the home and removed carpet and drywall from the movie room. That was the last time Unity was at our home. Unity never started the repairs in the kitchen, except for the counter-top removal, nor finish the repairs in the movie room. We called in December and they would say they were working on it but then wouldn't hear from them for weeks. Finally on 2/17/23 we contacted ***** at Unity letting her know we were requesting a refund for unused funds due to Unity not completing work in a timely manner and just ignoring **. We were left with no choice but to hire a different contractor. ***** stated she would work with **** on a final invoice. Final invoice was sent and agreed upon on 3/28/23. ***** sent email stating that the check for $4413.04 was printed on 3/30/23 and sent on 3/31/23. As of today 4/25/23, we have still not received a check, emails have been sent and responded to by Unity with that fact yet they have not offered to resend. A Demand for Payment was received by Unity yesterday via **** Flat Rate envelope that included a prepaid return **** Flat Rate envelope. We are simply requesting the money owed to ** in the amount of $4413.04.

  Business response

  05/08/2023

  Good Morning, 

  We apologize that the initial payment did not make it to you, it was stopped and reissued at your request and has since cleared. 

   

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We began the process of having our bathrooms restored after a leak using Unity Restoration (at the suggestion of our insurance provider) in September of 2022. Since then, it has been delay after delay. Our downstairs bathroom has been gutted and our upstairs shower is missing large chunks of tile and wall, exposing our family to whatever is encased in the walls of our **** home AND putting us at significant risk for further damage. We have no options but to use this shower daily, even for our young child. Unity Restoration has been informed of this urgency. We have paid $1,000 and have an additional check from our insurance provider made out to them. We have been persistent in requesting these projects be completed and have at worst been ignored and at best been given false promises that it would be completed soon. We havent even received a date that work will begin on the restoration and have not received a response from the business to our last two attempts to contact.

  Business response

  02/10/2023

  Good Morning, Daizy- 

  Thank you for your time on the phone earlier this week to finalize the repair schedule! We look forward to completing this repair for you and thank you for working with us to resolve! 

• Initial Complaint

  01/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  During a mold inspection in Dec 2021 resulting from a flood in 2020, it was discovered that black mold was found on tack strips in a closet addressed by a Delta Restoration flood restoration project in 2019 and that there was no evidence of more recent water intrusion, indicating Delta had failed to properly restore the closet area.I notified Delta--now called Unity Restoration--on Dec 21, 2021 of the problem. They sent their mitigation manager to my home where, with no test equipment or tests done, he determined the black mold was from the more recent flood, despite the evidence to support that water from the more recent flood ever reached the area in question. On December 26, 2021, I--furious at Unitys irresponsible and casual method of handling my concern--e-mailed ******************************************************* and advised them I was upset, that the Mitigation Managers method of testing was inadequate and irresponsible, and that I was going to pursue actions to have them pay for any mold remediation and air testing in what was their area of responsibility and request their post-projects mold and asbestos reports. I gave them 10 days to respond or I'd pursue legal remedies to recoup the cost of re-mitigation of the mold and the air tests required to prove resolution of the issue in the area in question, as well as looking into whether or not the presence of that mold had any effect on my declining health. On January 5th, 2022, I called Unity Restoration after receiving no response. I spoke to a man whom I requested contact information from to start the complaint/legal process. He advised hed read through the e-mails that ****** had shown him and felt they were being misrepresented so he decided to simply not respond to them. I asked who was in charge there and for their contact information. He responded that the ************* would have all that information, then refused to disclose his or ******** last name when requested.I want assistance.

  Business response

  01/07/2022

  To Whom it May ********************************** see the attached response to the accusations made by Mr. ******** It is our position that there were too many issues mentioned without enough available space to provide answers.

   

  In summary, at this time it is our opinion that the microbial growth mentioned by Mr. ******* is unrelated to work completed by Unity Restoration. It is our position that the growth is the result of water damage that occurred after mitigation services were provided by Unity Restoration.

   

  Thank you,

  Unity Restoration Management
  

   

  Customer response

  01/10/2022

   
  Complaint: 16431686
  
  I am rejecting this response because the response they provided is the exact response that prompted me to file this complaint in the first place.

  
  

  Their response claims there are too many issues and that I haven't provided them evidence. Both are false. There is a single issue I have with them; black mold growth in an area they had previously worked on that was unaffected by water intrusion from a more recent flood in a different area of the basement. And I have provided them with ample evidence to support this claim via e-mail. I have attached all of the evidence (that I could fit) that I sent to them for review.  

  
  

  Whomever is representing them for this issue is being dishonest in their response. I'll gladly send the additional files, my letter to them explaining my issue and my expectations, and a copy of the e-mail trail that proves these conversations have taken place in a subsequent message if you'll allow it. I can only attach 10 files to this reply.

  
  Sincerely,
  
  ***************************

  Business response

  01/10/2022

  Hello,

  We have received a large amount of documentation that will require some time to go through. Additional time will be needed to review this as multiple parties will need to review and verify information.

  Email correspondence between Unity Restoration on Mr. ******* exists and a request to allow us one week to review and respond to this information has been requested. 

  Thank you,

  Unity Restoration Management

  Customer response

  01/24/2022

   
  Complaint: 16431686
  
  I am rejecting this response because to this date, there is still no resolution to this matter and I am currently awaiting a response to their documents review. 
  
  Sincerely,
  
  ***************************

  Business response

  02/02/2022

  Hello,

   

  Please see the attached document for details regarding our conversation with Mr. ******** This area did not allow enough characters for the length of our reply. 

   

  Thank you,

  Unity Restoration

  Customer response

  02/04/2022

  1. I had one loss since the 2019 work Delta did. It was in a separate area and there was no water intrusion extending from that area to the area in question. This was not related to the newer damage and this can and has been proven.

  
  

  2. No investigation was done into mold being the cause of declining health issues since 2019 because there was no cause to associate mold with my illnesses but was after the mold was after the mold was discovered in ***** that this became a plausible explanation. Since my health started declining in 2019, not 2020 when the mold growth from the second floor appeared, it can be assumed that I had been breathing in mold spores in the room Delta treated for a year before the subsequent flood. And Im not asking for you to pay medical costs from that time yet or to pay for the mitigation of the areas damaged by the 2020 flood. Im asking you to repay me the cost of mitigating and testing the area you failed to properly mitigate the first time. 

   

  3. This is *****. The sketches provided by the mitigation expert I hired were did not show the closets. They showed the area which the closets were in. You provided me with more detailed sketches and asked me to identify the affected areas, which I didin detailand returned to you. They clearly show the separation between the newly grown men mold in one area and the mold left over in your area as well as notes explaining that the two areas were NOT connected at any time since 2019 by water or moisture. 

   

  4. The statement that I wouldnt authorize them to contact the person I hired to remitigaye the area in question is outright falsified. Yes. You are a liar. I provided the information they needed to contact him and at NO point in our discussion did I refuse or discourage them from contacting him. This isagainan outright lie. Between this is the second outright lie Delta/Unity has issued during this processthe first being that so provided them with no documentation. They have also refused to divulge contact information I needed to fill out documentation for these complaints including simple information like last names until O pressured them to answer.. They are being dishonest and purposefully making this process cumbersome. 

   

  I have everything documented from minute one. None of what they are saying irefutes the facts that the documentation shows. so yes, I am pursuing legal remedies as well at this point in addition to the complaints Ive filed with consumer agencies. 

  Business response

  02/08/2022

  Hello,
  
  Unfortunately, it has become clear that we have reached an impasse with Mr. *******. 
  
  Based on the documentation we have that details the original loss, the repeated defaming remarks made by Mr. ******** and review with counsel, it is in the best interest of both parties that we allow Mr. ******* to move forward in pursing this matter in the manner of his choosing.
  
  Thank you.
  Unity Restoration Management

  Customer response

  02/08/2022

   
  Complaint: 16431686
  
  I am rejecting this response because the business neither proved absence of negligence nor took any action to resolve this matter. They have simply denied culpability and literally lied during this process. And speaking the truth is not defamation. Every negative comment Ive issued can be backed up with evidence. Not sure where to take this from here with the BBB process, but no. I do not accept their response in the least and pray this issue remains a part of their BBB profile. 
  
  Sincerely

  Customer response

  02/10/2022

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********. It would be an utter waste of money  this business has been so uncooperative during this process, literally lying to you in responses, withholding information from me, and not responding in a timely manner  And theyve provided absolutely no solid information to refute my claims against them, only challenging my info with absolution attempt at testing, proving there was water intrusion after the event (there wasnt) and arguing ***** points (the accuracy of a room diagram they didnt even use after sending me their their own, which didnt change the facts one iota). I appreciate your offer for mediation, but Im going to outright *** them instead and continue review them negatively on every platform I can find. And I hope they receive lasting negative consequences on their BBB profile after this farce.

  Regards,

  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩