Business ProfileforThe Springs Funeral Services

I would neither recommend this funeral home or use them again. When they came to the house to pick up my mom's body, we were told that it would take slightly longer due to the Labor Day holiday. That was understandable. When my dad and I went in to do the paperwork, a couple of days later, we were told that it would take 5-7 business days to get the ashes and death certificates. That seemed normal, as that was slightly longer than it took to get my mother-in-law's ashes 1 1/2 years ago. Well, after seven business days my dad called and questioned them only to be told that they had not gotten anything signed by the doctor. After 2 more business days the delay was blamed on the ************************ After 23 days my father was finally able to pick up the ashes. This is unacceptable! We wanted to hurry through the process so that we could have closer faster, instead having the process strung out kept the feelings fresher longer. Also, nothing else legally could be done until the death certificates arrived -- we could not close accounts or claim her life insurance. Unfortunately you do not think about checking on funeral homes, but I am hoping to spare others this added pain. DO NOT USE THESE PEOPLE!!